Read more

CW Recruitment; Ashton-under-Lyne; On-site; GBP 30,000 - 35,000; Full time

Job summary

CW Recruitment is seeking a Project Coordinator – Senior Customer Service to join our team in Ashton under Lyne. The role focuses on delivering exceptional service from order to delivery, handling mid-level projects and acting as the main customer contact.

Daily duties include processing orders, arranging delivery schedules, handling amendments, and coordinating returns. Requires 2 years in customer service/order processing and Sales Admin with strong MS Office/Excel skills.

Qualifications

• 2 years experience in customer service / order processing and sales admin.

Responsibilities

• Process new orders and establish delivery schedules.
• Handle order revisions/amendments.
• Coordinate returns, damages and replacements.
• Ensure smooth end-to-end customer journey from order to service delivery.
• Liaise between clients and colleagues; take calls and emails for pricing, delivery info and updates.

Skills

Customer service

Order processing

Sales administration

MS Office

Excel

Tools

MS Office

Job description

Project coordinator – Senior customer service - based in our smart office in Ashton under Lyne £30,000 - £35000 + benefits

flexi time ( core hours 8.30 – 5pm / can start work anytime from 7.30am)

Project coordinator – Senior customer support able to take on Supervisory tasks….

To act as the main contact for customers and the external sales force providing a full range of support services, dealing with mid-level projects.

Daily duties will include, Processing of new orders. Establishing delivery schedules. Order revisions/amendments. Coordinate Returns -Damages/replacements

An essential function of the role will be ensuring a smooth end to end customer journey from the point of order to complete service delivery.

Key liaison between clients and colleagues. Take incoming calls and emails for all enquiries, ranging from pricing queries to delivery information ensuring an accurate and timely response to these queries. Provide project updates on a consistent to clients & colleagues etc.

This busy varied role requires 2 years customer service / order processing and Sales Admin with good general MS Office / Excel skills.