Hybrid Customer Experience Coordinator 13-Month Contract

Worthing Homes; Worthing; Hybrid; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Healthcare cash plan

Contributory pension scheme - company

29 days annual leave

Life Assurance

Retail and gym discounts

Cycle2Work Scheme

Employee assistance programme

Funded training and qualifications

Paid Professional Subscription

Job summary

Worthing Homes is seeking a Customer Experience Coordinator to join our Customer Experience Team on a 13-month fixed-term contract. You will be the first point of contact for customers, handling enquiries across phone, email, social media, and in person, and shaping a brilliant customer experience.

Based in Worthing with hybrid working after probation, the role involves resolving issues, updating records in our systems, and collaborating with colleagues to ensure high-quality service.

Qualifications

• Proven customer service experience and ability to handle sensitive situations.
• Strong problem-solving skills and creative thinking for complex issues.
• Excellent verbal and written communication across multiple channels.
• Comfortable with technology and updating records in customer service platforms.
• Proactive, positive attitude with the ability to work independently and in a team.

Responsibilities

• Respond to customer enquiries across phone, email, social media, and in-person channels with professionalism and empathy.
• Take ownership of customer issues and resolve them effectively.
• Collaborate with colleagues across departments to ensure a seamless customer experience.
• Build positive relationships with customers to ensure they feel heard and supported.
• Update customer records using internal systems and track inquiries.

Skills

Customer service

Communication

Problem solving

Multichannel support

Teamwork

Education

Experience in customer service roles

Tools

CRM systems

Record keeping software

Job description

Worthing Homes is seeking a Customer Experience Coordinator to join our Customer Experience Team on a 13-month fixed-term contract. You will be the first point of contact for customers, handling enquiries across phone, email, social media, and in person, and shaping a brilliant customer experience.

Based in Worthing with hybrid working after probation, the role involves resolving issues, updating records in our systems, and collaborating with colleagues to ensure high-quality service.