Customer Service Coordinator

Morgan McKinley; East Grinstead; On-site; GBP 18,000 - 26,000; Part time

Job summary

Morgan McKinley is seeking an experienced Customer Service Coordinator for an ongoing temporary position in East Grinstead, UK. You will be the first point of contact, handling inquiries by phone and email, and ensuring high-quality service delivery.

Join a busy operations team and collaborate with internal departments to resolve issues, manage customer accounts, and maintain excellent relationships with clients and stakeholders.

Qualifications

• Previous experience in customer service roles.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and attention to detail.
• Experience using CRM and ticketing systems.
• Ability to manage multiple priorities in a busy environment.
• A proactive, team-focused approach with a passion for delivering exceptional customer service.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Manage enquiries and resolve operational issues.
• Coordinate with internal teams to ensure smooth service delivery.
• Oversee customer accounts and ensure accuracy and timeliness of information.

Skills

Customer service

Communication

CRM

Ticketing systems

multitasking

Tools

CRM software

Ticketing systems

Job description

We're currently recruiting for an experienced Customer Service Coordinator to join our client's busy operations team on an ongoing temporary basis. This is a fantastic opportunity for someone who thrives in a fast-paced, client-focused environment.

As the first point of contact for customers, you'll manage enquiries via phone and email, resolve operational issues, coordinate with internal teams, oversee customer accounts, and ensure excellent service delivery.

What we're looking for:

• Previous experience in customer service roles
• Excellent communication and relationship-building skills
• Strong problem-solving abilities and attention to detail
• Experience using CRM and ticketing systems
• Ability to manage multiple priorities in a busy environment
• A proactive, team-focused approach with a passion for delivering exceptional customer service

This is an ongoing temporary position offering an immediate start, and the opportunity to gain experience with a well-established business. If you're organised, customer-focused, and ready for your next challenge, we'd love to hear from you.