Customer Service & Field Coordinator - Flexible Hours

Countryside Partnerships PLC; Basingstoke; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Pension with Legal & General

Volunteer days

Job summary

Countryside Partnerships PLC in Basingstoke is seeking a Customer Service Coordinator to manage customer service cases, coordinating with customers, partners, technicians and subcontractors to ensure timely completion within SLA. The role involves handling concerns by phone or email and appointing contractors for snagging or defects.

We value in-person collaboration and team culture, and we are exploring flexible working options where possible.

Responsibilities

• Liaise with customers, partners, technicians and subcontractors to ensure timely completion of customer service cases within SLA.
• Deal with customer concerns received by telephone or email.
• Appoint contractors to deal with snagging or defects in our homes.

Job description

Countryside Partnerships PLC in Basingstoke is seeking a Customer Service Coordinator to manage customer service cases, coordinating with customers, partners, technicians and subcontractors to ensure timely completion within SLA. The role involves handling concerns by phone or email and appointing contractors for snagging or defects.

We value in-person collaboration and team culture, and we are exploring flexible working options where possible.