Customer Experience Coordinator

Bimplus; Sunderland; Hybrid; GBP 28,000 - 41,000; Part time

Benefits offered by this job

Flexible freelance arrangement

Friendly office environment

Job summary

Bimplus in Sunderland is seeking a proactive Customer Experience Coordinator to manage customer interactions from first contact through to completion. This freelance/contract role offers flexible hours and a friendly office environment in a growing team.

The position emphasizes excellent communication, problem-solving, and the ability to work independently while maintaining accurate records and collaborating with internal departments.

Qualifications

• Experience in customer service or customer experience roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as the main point of contact for customer enquiries.
• Coordinate appointments, updates, and ongoing communication.
• Maintain accurate customer records and internal systems.
• Liaise with internal departments to ensure smooth service delivery.
• Resolve customer issues efficiently and professionally.
• Monitor customer feedback and identify areas for improvement.
• Support day-to-day office operations and administration.

Skills

Customer service

CRM software

Office coordination

Communication

Tools

Microsoft Office

Job description

Rate: Competitive day or hourly rate depending on experience

We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland.

This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility.

Key Responsibilities

• Act as the main point of contact for customer enquiries
• Coordinate appointments, updates, and ongoing communication
• Maintain accurate customer records and internal systems
• Liaise with internal departments to ensure smooth service delivery
• Resolve customer issues efficiently and professionally
• Monitor customer feedback and identify areas for improvement
• Support day-to-day office operations and administration

Requirements

• Previous experience in customer service, customer experience, office coordination, or administration
• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Confident using email, CRM systems, and Microsoft Office
• Ability to work independently and manage priorities
• Professional and positive attitude
• Experience working in a fast-paced office environment
• Background in property, construction, retail, or service industries
• Freelance or self-employed experience

What We Offer

• Flexible freelance arrangement
• Friendly and supportive office environment