Customer Sales Co-ordinator

SCC; Birmingham; Hybrid; GBP 19,000 - 20,000; Part time

Job summary

SCC is seeking a Customer Sales Co-ordinator in Birmingham, a hybrid role offering £13.85–£14.36 per hour via umbrella for a 6‑month contract. The role covers order processing, fulfilment and after‑sales support in a fast-paced environment.

You will manage orders, liaise with customers, and coordinate with internal teams to ensure timely delivery and high service levels. Ideal candidates have strong communication, organisational skills and experience with ERP/CRM systems.

Qualifications

• Previous experience in a customer service, sales support, order management or supply chain environment.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and a proactive approach to problem-solving.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience using ERP, CRM, or order management systems.
• A customer-focused mindset with a commitment to delivering excellent service.
• Ability to work independently and collaboratively within a team.
• Experience handling customer queries, complaints, and escalations professionally.

Responsibilities

• Sales Order Processing: Verification, co-ordination, acceptance and processing of all new customer purchase orders onto our systems.
• Purchasing Order Processing: Creation and placement of any supporting purchase orders to fulfil our outstanding orders.
• Customer Order Fulfilment: Pro-actively working on outstanding customer orders through to delivery, updating customers and identifying the best fulfilment options.
• Customer Services: Verification and routing of customer requests, ensuring regular updates and timely resolution in line with service levels.
• After Sales Management: Managing returns, credits, delivery issues, invoice queries and supplier interactions through to successful conclusion.
• General Support: Managing calls, requests, compliance requirements, fraud prevention and supporting month-end and quarter-end activities.
• Quotation Responses: Co-ordination and completion of customer pricing requests with internal teams and suppliers.
• Customer Interaction: Serve as the primary point of contact for customer enquiries related to orders, products and services.
• Problem Resolution: Handle customer complaints and issues related to sales orders, escalating where necessary.
• Feedback and Improvement: Gather customer feedback and support continuous improvement initiatives.

Skills

Customer service

Order management

Multitasking

ERP/CRM systems

Microsoft Excel

Tools

CRM software

ERP systems

MS Excel

Job description

Customer Sales Co-ordinator - £13.85/hr to £14.36/hr via Umbrella Company - 6 Month Contract - Birmingham (Hybrid) - SCC Flex Contract

With the potential for contract extension and future permanent opportunities, this is a great chance for a highly organised and customer-focused Customer Sales Co-ordinator to join a busy and dynamic team. You'll support customer order management, fulfilment and after-sales activities while building strong customer relationships and delivering exceptional service in a fast-paced environment.

Your responsibilities as the Customer Sales Co-ordinator:

• Sales Order Processing: Verification, co-ordination, acceptance and processing of all new customer purchase orders onto our systems. Ensuring that all checks are completed, and that the transaction is in-line with the business compliance requirements.
• Purchasing Order Processing: Creation and placement of any supporting purchase orders to fulfil our outstanding orders. Ensuring that all checks are completed and that the transactions is in-line with the business compliance requirements.
• Customer Order Fulfilment: Pro-actively working on outstanding customer orders through to delivery, updating customers and identifying the best fulfilment options.
• Customer Services: Verification and routing of customer requests, ensuring regular updates and timely resolution in line with service levels.
• After Sales Management: Managing returns, credits, delivery issues, invoice queries and supplier interactions through to successful conclusion.
• General Support: Managing calls, requests, compliance requirements, fraud prevention and supporting month-end and quarter-end activities.
• Quotation Responses: Co-ordination and completion of customer pricing requests with internal teams and suppliers.
• Customer Interaction: Serve as the primary point of contact for customer enquiries related to orders, products and services.
• Problem Resolution: Handle customer complaints and issues related to sales orders, escalating where necessary.
• Feedback and Improvement: Gather customer feedback and support continuous improvement initiatives.

As a successful Customer Sales Co-ordinator, you will have:

• Previous experience in a customer service, sales support, order management or supply chain environment.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and a proactive approach to problem-solving.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience using ERP, CRM, or order management systems.
• A customer-focused mindset with a commitment to delivering excellent service.
• Ability to work independently and collaboratively within a team.
• Experience handling customer queries, complaints, and escalations professionally.

If you are an experienced Customer Sales Co-ordinator seeking your next contract opportunity and are passionate about delivering exceptional customer service, we would love to hear from you. Professional references required.

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