Fraud Officer

Government Recruitment Service; Basildon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A government agency in the UK is seeking a Fraud Officer to tackle fraud within the benefits system. This role involves conducting interviews, reviewing evidence, and ensuring compliance with operational procedures. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to manage sensitive information effectively. This position offers a chance to learn, progress, and maintain a healthy work-life balance while making a significant impact.

Qualifications

• Strong attention to detail while conducting interviews and reviews.
• Ability to manage sensitive information and maintain accurate records.
• Excellent communication skills for collaborating with teams and partners.

Responsibilities

• Conduct thorough interviews and evidence reviews to tackle fraud.
• Ensure compliance with DWP policies and maintain quality standards.
• Collaborate effectively to promote fraud awareness and manage cases.

Job description

Within the Counter Fraud, Compliance and Debt Directorate (CFCD), we work to reduce fraud, error, and debt, to protect the public purse.

As a Fraud Officer, you’ll be at the forefront of tackling fraud within the benefits system, conducting thorough interviews and reviews, pursuing all reasonable lines of enquiry, and taking corrective action on benefit awards where necessary.

We offer a role where you can learn, progress, and maintain a healthy work-life balance while making a real impact.

As a Fraud Officer you will:

• Conduct robust interviews with individuals by phone or in person, gather, review and closely scrutinise detailed evidence, taking corrective action when errors are found.
• Ensure compliance, adhering to DWP policies, CFCD operational procedures, and maintaining quality standards.
• Collaborate with teams and external partners—promoting fraud awareness within DWP and engaging effectively with business partners.
• Manage cases effectively, gathering and verifying information to support accurate benefit reassessments and overpayment calculations.
• Handle sensitive information, maintaining accurate records, redacting sensitive material, and liaising with other departments.
• Prioritise your workload, navigating shifting priorities efficiently in a fast-paced environment.