Fraud and Financial Crime Investigator

Jaja Finance; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

An innovative consumer finance company in the UK seeks a Fraud & Financial Crime Investigator to handle credit card fraud cases and provide exceptional customer support. The role involves investigating fraud reports, collaborating with team leads, and delivering an outstanding customer experience. Ideal candidates will have credit card fraud experience and strong communication skills in a fast-paced environment.

Benefits

Competitive salary

Pension contributions

Bonus potential

Private medical cover

25 days annual leave plus bank holidays

Life insurance cover

Qualifications

• 1+ years in Credit card Fraud experience with customer focus.
• Experience in fraud risk monitoring within UK financial services.
• Proficient in MS Word, Excel, and Outlook.
• Excellent communication skills both verbal and written.

Responsibilities

• Investigate credit card fraud and financial crime reports.
• Review suspected fraud cases and create reports.
• Collaborate with Fraud Strategy Leads on trends.
• Handle fraud customer inquiries via webchat and phone calls.

Skills

Credit card Fraud experience

Fraud risk monitoring systems

MS Word

MS Excel

MS Outlook

Attention to detail

Verbal communication skills

Written communication skills

Task management

Service delivery ethic

Job description

About Jaja

Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.

Mission

Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.

Values

Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple

Why Join Us?

This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever. We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech‑savvy dreamers who pave the way for the new stuff. Come as you are and be yourself!

Fraud & Financial Crime Investigator

The Fraud & Financial Crime Investigator is responsible for completing fraud operations tasks designed to ensure Jaja is compliant, and our customers and the business are protected from fraud risks and losses. The successful candidate will be comfortable working independently and autonomously, but with oversight from the Fraud Team Lead.

What’s the opportunity?

You will work in a dynamic, fast‑paced environment for a business that is shaking up the Consumer Finance industry. Working with a passionate set of colleagues who excel at delivery you will have a varied and interesting portfolio of activity that is not constrained by the status quo.

What you’ll be doing (including but not limited to the following)

• Investigating credit card fraud & financial crime application and transactional fraud reports from start to finish
• Reviewing cases where fraud and money laundering is suspected and creating reports in close collaboration with our Head of Fraud and MLRO
• Close collaboration with Fraud & Financial Crime Strategy Leads through the observation of latest trends – providing a crucial feedback loop to inform our fraud strategy
• Delivering an exceptional customer experience to individuals impacted by fraud
• Handling fraud related customer enquiries via webchat, emails and phone calls

Skills and Experience

• 1+ years in depth Credit card Fraud experience with a customer focused mindset
• Experience in using application and transactional fraud risk monitoring and investigations systems in a UK financial services environment
• Have the ability to quickly become familiar with new concepts and processes
• Proficiency in MS Word, Excel and Outlook
• Are enthusiastic, committed and have great attention to detail
• Excellent verbal and written communication skills
• Able to manage a variety of different tasks and processes, at any one given time
• Strong service delivery ethic, including the ability to work under pressure and to tight timescales, with imposed deadlines for the completion of the work
• Ability to work with minimal supervision within a dynamic team environment

You should apply if:

• You care deeply about helping customers and supporting them in the event of fraud issues
• You’ve been involved in a fraud or customer service function previously
• You like working in a modern and comfortable office where everyone works together to achieve collective goals
• Have strong literacy skills
• What we’re doing at Jaja excites you

What’s in it for you?

• The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever
• Competitive salary
• Potential for part time working around other / family commitments
• Pension contributions
• Bonus potential
• Private medical cover
• 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days)
• 4× life insurance cover
• Employee assistance program