Food Waste Operations & Customer Support Officer

WMJobs; Bromsgrove, Redditch; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Flexible working

Training and development opportunities

Employee Assistance Programme

Discounts & salary sacrifice

Job summary

Bromsgrove District Council and Redditch Borough Council are seeking an Environmental Services Support Officer (ESO4) to support the new food waste service across Bromsgrove and Redditch. You will work with operational staff, supervisors, drivers and management to ensure efficient frontline delivery and high standards of customer service.

Key requirements include a full HGV Class 2 licence, Driver CPC, tachograph qualifications and the ability to work flexibly across depots.

Qualifications

• Hold a full Class 2 (Category C) HGV driving licence.
• Hold a valid Driver CPC qualification card and digital tachograph card.
• Have a working knowledge of tachograph regulations and operation.
• Be confident managing day-to-day operational issues within a busy frontline service.
• Be able to work flexibly across both Bromsgrove and Redditch operational depots.
• Demonstrate a commitment to excellent customer service and continuous service improvement.

Responsibilities

• Support day-to-day delivery of food waste collection services across Bromsgrove and Redditch.
• Work closely with operational staff, supervisors, drivers and management to ensure effective delivery of a busy frontline service.
• Communicate effectively and maintain high standards of customer service.
• Be flexible to work across depot sites to support operational requirements.

Skills

Supervising frontline teams

Communication

Customer service

Problem solving

Organisational skills

Attention to detail

Flexible working

Tools

Microsoft Word

Microsoft Excel

Job description

Bromsgrove District Council and Redditch Borough Council are seeking an Environmental Services Support Officer (ESO4) to support the new food waste service across Bromsgrove and Redditch. You will work with operational staff, supervisors, drivers and management to ensure efficient frontline delivery and high standards of customer service.

Key requirements include a full HGV Class 2 licence, Driver CPC, tachograph qualifications and the ability to work flexibly across depots.