ESO4 Food Waste Support Officer

Redditch Borough Council; Redditch; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Flexible working arrangements

Training and professional development

Employee Assistance Programme

Benefits platform with discounts

Job summary

Redditch Borough Council, in partnership with Bromsgrove District Council, invites applications for an Environmental Services Support Officer (ESO4) to support the new food waste service.

The role involves day-to-day delivery of food waste collection across Bromsgrove and Redditch, working with operational staff, drivers and management to maintain high service standards and strong customer service. Flexible across depots may be required.

Qualifications

• Full Class 2 HGV driving licence and Driver CPC card.
• Knowledge of tachograph regulations and operation.
• Experience in a management/supervisory role within waste services is desirable.
• Excellent customer service, communication and organisational skills.

Responsibilities

• Support day-to-day delivery of food waste collection services across Bromsgrove and Redditch.
• Collaborate with operational staff, supervisors, drivers and management to maintain service standards.
• Flex across depot sites to support operational requirements and continuous service improvement.
• Handle customer enquiries and ensure efficient frontline operations.

Skills

Class 2 HGV driving licence

Driver CPC qualification

Digital tachograph card

Tachograph regulations knowledge

Customer service

Communication skills

Organisational skills

Problem solving

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

The following content displays a map of the jobs location - Unit 31, Crossgates Road, Park Farm Industrial Estate, Redditch, Worcestershire.

Working Hours:

37

Location:

Closing Date:

27/09/2026

Job Type:

Sector:

Local Councils

Business Unit:

Bromsgrove

Job Introduction

Permanent Position

37 hours per week 37 hours per weekworked over any 4 or 5 days from 7 (Monday to Friday), 06:30 to 17:00 (16:00 finish on Fridays)

Grade 6, SCP 19-24

Bromsgrove District Council and Redditch Borough Council

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Councilshareservices and worktogetherto deliver high-quality services to our communities.We arecommittedto being a customer-focused organisation, with residents at the heart of everything we do.

The Role

An exciting opportunity has arisen within the Waste Services Team for an Environmental ServicesSupportOfficer (ESO4) to support our new food waste service.

The successful candidate will play a key role insupportingthe day-to-day delivery of food waste collection services across Bromsgrove and Redditch.Working closely with operational staff, supervisors, drivers, and management, you will help ensure the effective delivery of a busy frontline service whilst maintaining high standards of customer service.

This is a varied and challenging role requiring excellent communication, organisational and problem-solving skills.The position may require flexible working across all of our depot sites tosupportoperational requirements.

Key Requirements

You will:

• Hold a full Class 2 (Category C) HGV driving licence.
• Hold a valid Driver CPC qualification card and digital tachograph card.
• Have a working knowledge of tachograph regulations and operation.
• Beconfidentmanaging day-to-day operational issues within a busy frontline service.
• Be able to work flexibly across both Bromsgrove and Redditch operational depots.
• Demonstrate acommitmentto excellent customer service and continuous service improvement.

Skills and Experience

We are looking for a motivatedindividualwith experience in a management, supervisory, or operationalsupportrole within waste services or a similar service environment.

Successful candidates will be able to demonstrate:

• Experience of supervising orsupportingfrontline operational teams.
• A good working knowledge of waste collection operations.
• Knowledge of Bromsgrove and Redditch districts.
• Strong communication andinterpersonalskills.
• The ability to liaise effectively with operational staff, residents, and management.
• Competencein Microsoft Word and Excel.
• The ability to learn and use a range of service management and office-based computer systems.
• Excellent organisational skills and attention to detail.
• A flexible and proactive approach to problem solving.
• The ability to work under pressure whilst maintaining service standards.
• Experience within a local authority waste management environment.
• Experience dealing with customer enquiries and service requests.
• Knowledge of waste collection legislation, health and safety requirements, and vehicle operations.
• Previous experiencesupportingservice performance monitoring and operational planning.

Employee Benefits

The councils offer a range of attractive benefits, including:

• Generous annual leave entitlement.
• Flexible working arrangements where operationally appropriate.
• Training and professional development opportunities.
• Employee Assistance Programme.
• Access to a comprehensive employee benefits platform offering discounts, salary sacrifice schemes and other benefits.

Further Information

For an informal discussion about the role, please contact:

Interview date – TBC by the Environmental Services management team