ESO4 Food Waste Support Officer

WMJobs; Bromsgrove, Redditch; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Flexible working

Training and development opportunities

Employee Assistance Programme

Discounts & salary sacrifice

Job summary

Bromsgrove District Council and Redditch Borough Council are seeking an Environmental Services Support Officer (ESO4) to support the new food waste service across Bromsgrove and Redditch. You will work with operational staff, supervisors, drivers and management to ensure efficient frontline delivery and high standards of customer service.

Key requirements include a full HGV Class 2 licence, Driver CPC, tachograph qualifications and the ability to work flexibly across depots.

Qualifications

• Hold a full Class 2 (Category C) HGV driving licence.
• Hold a valid Driver CPC qualification card and digital tachograph card.
• Have a working knowledge of tachograph regulations and operation.
• Be confident managing day-to-day operational issues within a busy frontline service.
• Be able to work flexibly across both Bromsgrove and Redditch operational depots.
• Demonstrate a commitment to excellent customer service and continuous service improvement.

Responsibilities

• Support day-to-day delivery of food waste collection services across Bromsgrove and Redditch.
• Work closely with operational staff, supervisors, drivers and management to ensure effective delivery of a busy frontline service.
• Communicate effectively and maintain high standards of customer service.
• Be flexible to work across depot sites to support operational requirements.

Skills

Supervising frontline teams

Communication

Customer service

Problem solving

Organisational skills

Attention to detail

Flexible working

Tools

Microsoft Word

Microsoft Excel

Job description

Permanent Position

37 hours per week 37 hours per week worked over any 4 or 5 days from 7 (Monday to Friday), 06:30 to 17:00 (16:00 finish on Fridays)

£32,061 - £35,412 per annum

Bromsgrove District Council and Redditch Borough Council

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services and work together to deliver high-quality services to our communities. We are committed to being a customer-focused organisation, with residents at the heart of everything we do.

Bromsgrove and Redditch Councils,

Permanent Position

37 hours per week 37 hours per week worked over any 4 or 5 days from 7 (Monday to Friday), 06:30 to 17:00 (16:00 finish on Fridays)

Grade 6, SCP 19-24

£32,061 - £35,412 per annum

Bromsgrove District Council and Redditch Borough Council

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services and work together to deliver high-quality services to our communities. We are committed to being a customer-focused organisation, with residents at the heart of everything we do.

The Role

An exciting opportunity has arisen within the Waste Services Team for an Environmental Services Support Officer (ESO4) to support our new food waste service.

The successful candidate will play a key role in supporting the day-to-day delivery of food waste collection services across Bromsgrove and Redditch. Working closely with operational staff, supervisors, drivers, and management, you will help ensure the effective delivery of a busy frontline service whilst maintaining high standards of customer service.

This is a varied and challenging role requiring excellent communication, organisational and problem-solving skills. The position may require flexible working across all of our depot sites to support operational requirements.

Key Requirements

You will:

• Hold a full Class 2 (Category C) HGV driving licence.
• Hold a valid Driver CPC qualification card and digital tachograph card.
• Have a working knowledge of tachograph regulations and operation.
• Be confident managing day-to-day operational issues within a busy frontline service.
• Be able to work flexibly across both Bromsgrove and Redditch operational depots.
• Demonstrate a commitment to excellent customer service and continuous service improvement.

Skills And Experience

We are looking for a motivated individual with experience in a management, supervisory, or operational support role within waste services or a similar service environment.

Successful candidates will be able to demonstrate:

• Experience of supervising or supporting frontline operational teams.
• A good working knowledge of waste collection operations.
• Knowledge of Bromsgrove and Redditch districts.
• Strong communication and interpersonal skills.
• The ability to liaise effectively with operational staff, residents, and management.
• Competence in Microsoft Word and Excel.
• The ability to learn and use a range of service management and office-based computer systems.
• Excellent organisational skills and attention to detail.
• A flexible and proactive approach to problem solving.The ability to work under pressure whilst maintaining service standards.

Desirable Criteria

• Experience within a local authority waste management environment.
• Experience dealing with customer enquiries and service requests.
• Knowledge of waste collection legislation, health and safety requirements, and vehicle operations.
• Previous experience supporting service performance monitoring and operational planning.

Employee Benefits

The councils offer a range of attractive benefits, including:

• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Flexible working arrangements where operationally appropriate.
• Training and professional development opportunities.
• Employee Assistance Programme.
• Access to a comprehensive employee benefits platform offering discounts, salary sacrifice schemes and other benefits.

Further Information

For an informal discussion about the role, please contact:

James Bevan

Recruiting Manager

01527 881267

[e-mail]

If you experience any difficulties submitting an application, please contact HR:

[e-mail]

Closing date – 27 September 2026 Midnight

Interview date – TBC by the Environmental Services management team