ESO4 Food Waste Support Officer

We Manage Jobs(WMJobs); Redditch; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave entitlement

Flexible working arrangements

Training and professional development

Employee Assistance Programme

Benefits platform with discounts

Job summary

Bromsgrove District Council and Redditch Borough Council are seeking an Environmental Services Support Officer (ESO4) to back the new food waste service. The role covers day-to-day delivery, customer service and liaising with operational staff, supervisors, drivers and management to maintain high standards.

The ideal candidate will hold a full Class 2 HGV licence, Driver CPC and digital tachograph card, plus strong communication and organisational skills and a flexible approach to depot-based

Qualifications

• Full Class 2 (Category C) HGV licence.
• Driver CPC and digital tachograph card.
• Knowledge of tachograph regulations.
• Experience supervising frontline operational teams.
• Ability to work across Bromsgrove and Redditch depots.
• Commitment to excellent customer service and service improvement.

Responsibilities

• Support day-to-day delivery of food waste collections.
• Work with staff, supervisors, drivers and management.
• Ensure high standards of customer service.
• Be flexible across depots as required.
• Assist in operational issue management.

Skills

HGV licence

CPC card

Tachograph know-how

Customer service

Communication

Organisational skills

Problem solving

MS Word

MS Excel

Flexibility

Work under pressure

Job description

Permanent Position

37 hours per week 37 hours per weekworked over any 4 or 5 days from 7 (Monday to Friday), 06:30 to 17:00 (16:00 finish on Fridays)

Grade 6, SCP 19-24

£32,061 - £35,412 per annum

Bromsgrove District Council and Redditch Borough Council

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Councilshare services and worktogether to deliver high-quality services to our communities. We arecommitted to being a customer-focused organisation, with residents at the heart of everything we do.

The Role

An exciting opportunity has arisen within the Waste Services Team for an Environmental ServicesSupport Officer (ESO4) to support our new food waste service.

The successful candidate will play a key role insupporting the day-to-day delivery of food waste collection services across Bromsgrove and Redditch. Working closely with operational staff, supervisors, drivers, and management, you will help ensure the effective delivery of a busy frontline service whilst maintaining high standards of customer service.

This is a varied and challenging role requiring excellent communication, organisational and problem-solving skills. The position may require flexible working across all of our depot sites tosupport operational requirements.

Key Requirements

You will:

• Hold a full Class 2 (Category C) HGV driving licence.
• Hold a valid Driver CPC qualification card and digital tachograph card.
• Have a working knowledge of tachograph regulations and operation.
• Beconfident managing day-to-day operational issues within a busy frontline service.
• Be able to work flexibly across both Bromsgrove and Redditch operational depots.
• Demonstrate acommitment to excellent customer service and continuous service improvement.

Skills and Experience

We are looking for a motivatedindividual with experience in a management, supervisory, or operationalsupport role within waste services or a similar service environment.

Successful candidates will be able to demonstrate:

• Experience of supervising orsupporting frontline operational teams.
• A good working knowledge of waste collection operations.
• Knowledge of Bromsgrove and Redditch districts.
• Strong communication andinterpersonal skills.
• The ability to liaise effectively with operational staff, residents, and management.
• Competence in Microsoft Word and Excel.
• The ability to learn and use a range of service management and office-based computer systems.
• Excellent organisational skills and attention to detail.
• A flexible and proactive approach to problem solving.
• The ability to work under pressure whilst maintaining service standards.

Desirable Criteria

• Experience within a local authority waste management environment.
• Experience dealing with customer enquiries and service requests.
• Knowledge of waste collection legislation, health and safety requirements, and vehicle operations.
• Previous experiencesupporting service performance monitoring and operational planning.

Employee Benefits

The councils offer a range of attractive benefits, including:

• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Flexible working arrangements where operationally appropriate.
• Training and professional development opportunities.
• Employee Assistance Programme.
• Access to a comprehensive employee benefits platform offering discounts, salary sacrifice schemes and other benefits.

Further Information

For an informal discussion about the role, please contact:

James Bevan
Recruiting Manager
01527 881267
[e-mail]

If you experience any difficulties submitting an application, please contact HR:

[e-mail]

Closing date – 27 September 2026 Midnight

Interview date – TBC by the Environmental Services management team

Bromsgrove District Council and Redditch Borough Council do not sponsor individuals, as we are not licensed to do so.

Attached documents

Job Description & Person Specification