FOH Supervisor

The Amble Inn; Morpeth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid Breaks

50% off food

£1 stays in January–March

Room booking discounts all year

£50 on same day bookings

15% off bed and breakfast for loved-1s

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Amble Inn in Morpeth is seeking a Front of House Supervisor to welcome guests, supervise service, and support the team in delivering warm, memorable experiences for every guest. You will work closely with the Assistant Manager to guide daily operations and maintain the Inn's high standards in a fast-paced environment.

We value hospitality excellence, teamwork, and a positive guest-focused attitude. Join an award-winning pub group and contribute to memorable stays for visitors to

Responsibilities

• Greeting guests and overseeing service to ensure a smooth, friendly experience.
• Guide and support the team, creating a positive, lively atmosphere for guests and staff.
• Resolve challenges quickly to maintain operations and guest satisfaction.
• Collaborate with the Assistant Manager to lead the team and uphold high standards.
• Deliver exceptional hospitality and memorable experiences in a fast-paced pub setting.

Job description

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It's not just for you - your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Amble Inn is located at the southern gateway to the Northumberland Coast Area of Outstanding Natural Beauty. This historic fishing town offers plenty to explore, from its bustling harbour to scenic coastal walks, and sits alongside famous seaside spots like Bamburgh, Alnmouth, and Low Newton-by-the-Sea, making it a sought-after destination for visitors.

You’ll Fit Right Inn...

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment have a passion for customer service and are committed to delivering exceptional experiences we think you'll fit right inn...

This role allowed Megan to explore a new location. Watch Megans video to learn more about our front-of-house roles.

*Age-related pay rates apply for Under 21s.*