Front of House Supervisor

The Inn Collection Group; Morpeth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Birthday extra holiday

Lead-Inn development program

Paid breaks

50% off food at Inns

£1 stays at Inns in Jan-Mar

1/3 off room bookings

£50 same-day bookings

15% off bed and breakfast for loved-1

Employee assistance programme

Give-inn back scheme

Best Pub Employer award recognition

Job summary

The Inn Collection Group operates The Amble Inn in Morpeth, delivering warm hospitality and memorable guest experiences across a portfolio of Inns. This Front of House Supervisor role focuses on greeting guests, overseeing service, and supporting the team to maintain a lively, welcoming atmosphere.

Ideal candidates will bring enthusiasm, professionalism, and a passion for customer service, helping the team thrive in a fast-paced setting and ensuring exceptional experiences for every guest.

Qualifications

• Experience in hospitality and delivering great guest experiences.
• Ability to lead and motivate a team in a fast-paced environment.
• Strong customer service orientation and professional demeanor.

Responsibilities

• Greet guests and oversee service to ensure a warm, memorable experience.
• Support the Assistant Manager and guide the team throughout shifts.
• Resolve challenges promptly and maintain smooth operations.
• Create a positive atmosphere for guests and staff alike.

Skills

Customer service

Leadership

Team supervision

Job description

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives. If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you'll fit right inn… This role allowed Megan to explore a new location. Watch Megans video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It's not just for you-your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Amble Inn is located at the southern gateway to the Northumberland Coast Area of Outstanding Natural Beauty. This historic fishing town offers plenty to explore, from its bustling harbour to scenic coastal walks, and sits alongside famous seaside spots like Bamburgh, Alnmouth, and Low Newton-by-the-Sea, making it a sought-after destination for visitors. You'll Fit Right Inn...