Front of House Team Member

The Inn Collection Group; North East; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Paid holidays

Lead-Inn program

Paid breaks

Food discount

Stay £1

Booking discount

Same-day £50

Family discount

Employee Assistance

Give-inn back

Best Pub Employer

Job summary

The Inn Collection Group is seeking a Front of House team member at The Seaton Lane Inn in the North East. You will be the first smile guests see and ensure a warm, memorable experience from arrival to departure.

In this fast-paced hospitality role, you greet guests, take orders, serve dishes, and suggest drinks to enhance every visit. A passion for customer service helps create a welcoming inn guests love to return to.

Qualifications

• Positive attitude and passion for hospitality.
• Attentiveness and friendly demeanor.

Responsibilities

• Welcome guests and ensure a warm, memorable experience from arrival to departure.
• Greet guests, take orders, and serve dishes from the kitchen.
• Recommend drinks from our selection to complement meals.
• Maintain a high-energy, friendly front-of-house environment.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales.

At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Seaton Lane Inn, full of style and quirky charm, is perfectly situated in a spot that attracts both locals and visitors alike. With its inviting atmosphere and comfortable boutique-style accommodation, it’s a great spot to relax, enjoy a drink, and take in the surrounding community and vibrant energy.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*