Front of House Team Member

Seaton Lane Inn; Seaham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid breaks

50% off food

£1 room stays during Jan–Mar

1/3 off room bookings

£50 on same day bookings

15% off bed and breakfast for loved-1

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Seaton Lane Inn is recruiting for a Front of House role within the Inn Collection Group. You will be the first smile welcoming guests and play a key part in creating a warm, memorable visit.

Join a passionate hospitality team that values guest focus, attentiveness, and a can‑do attitude. You will greet guests, take orders, serve dishes, and recommend drinks, contributing to a lively, enjoyable pub experience.

Qualifications

• Experience in hospitality or customer service preferred.

Responsibilities

• Greet guests warmly and manage guest welcome experience.
• Take orders and serve food and drinks from the kitchen.
• Ensure guest satisfaction and a high standard of service on the front line.

Skills

Customer service

Hospitality

Front of house

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales.

At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Seaton Lane Inn, full of style and quirky charm, is perfectly situated in a spot that attracts both locals and visitors alike. With its inviting atmosphere and comfortable boutique-style accommodation, it’s a great spot to relax, enjoy a drink, and take in the surrounding community and vibrant energy.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*