FOH Supervisor

Harri; Berwick-upon-Tweed; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Extra paid holiday on birthday

50% off food at Inns

1/3 off room bookings year-round

£50 off same-day bookings

15% off bed and breakfast for loved-1s

24/7 confidential Employee Assistance

Give-inn back scheme

Award-winning employer recognition ("B

Job summary

Inn Collection Group is seeking a Front of House Supervisor at The Lindisfarne Inn near Berwick-upon-Tweed. You will greet guests, oversee service, and help deliver warm, memorable experiences in a fast-paced pub-with-rooms environment.

Join a team celebrated for hospitality, leadership, and a passion for customer excellence. You’ll train staff, resolve issues, and ensure smooth operations across dining and bar areas, contributing to an inviting atmosphere for locals and travelers alike.

Responsibilities

• Greeting guests and overseeing service
• Stepping in to resolve challenges and ensure smooth operations
• Enthusiastic leadership to deliver warm, memorable experiences

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give‑inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The nearest mainland pub to Holy Island, the award‑winning Lindisfarne Inn is ideally located for exploring Northumberland and venturing into Scotland. Situated just off the A1, south of Berwick‑upon‑Tweed and the Scottish Border, it offers great facilities for walkers and cyclists, making it the perfect spot for those exploring the area. With a warm welcome and superb home‑cooked meals, The Lindisfarne Inn is perfectly placed to enjoy the beauty of both Northumberland and Scotland.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front‑of‑house roles https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*