Front of House Team Member

The Inn Collection Group; Ambleside; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Celebrate your birthday with an extra paid holiday

50% off food at any of our Inns

Confidential support with Employee Assistance Programme

50% off food

£1 stays Jan–Mar

1/3 off room bookings

£50 same-day bookings

15% off bed & breakfast for loved ones

EAP 24/7

Tronc tips

Give-inn back

Best Pub Employer

Job summary

A leading hospitality company is looking for enthusiastic Front of House team members at their Ambleside Inn in the UK. You will create warm welcomes, serve guests, and ensure memorable experiences. This role requires a positive attitude and a passion for customer service, thriving in a fast-paced environment alongside a supportive team. Benefit from perks like discounts on food and accommodation, and join an award-winning team dedicated to exceptional hospitality.

Qualifications

• Passion for hospitality and customer service.
• Experience in a front-of-house role is preferred.
• Willingness to learn and adapt quickly.

Responsibilities

• Welcome guests warmly and create a memorable experience.
• Take orders and serve food and beverages.
• Maintain a lively and enjoyable atmosphere.

Skills

Customer service

Positive attitude

Attentiveness

Ability to thrive in a fast-paced environment

Job description

Overview

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Ambleside Inn is set against a backdrop of breath-taking fell views and scenic walking routes, making it the perfect base to explore the beauty of the Lake District. Surrounded by nature's tranquillity and with easy access to some of the area's most picturesque trails, it’s a place where you can truly immerse yourself in the stunning landscape.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*