Front of House Team Member

The-Hogs-Head-Inn; Alnwick; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid breaks

50% off food at any of our Inns

Stay for £1 in Jan-Feb-Mar

1/3 off room bookings all year round

£50 on same day bookings

15% off bed and breakfast for loved on

24/7 confidential Employee Assistance

Give-inn back scheme

Best Pub Employer recognition

Job summary

The Hog’s Head Inn in Alnwick invites you to join our Front of House team, the welcoming face that ensures every guest’s experience is warm and memorable from start to finish.

You’ll greet guests, take orders, serve dishes, and recommend drinks with professionalism, enthusiasm, and a genuine passion for hospitality. No two days are the same in our lively inn, where teamwork and a friendly atmosphere matter every shift.

Qualifications

• Front of House role with warm, welcoming guest greeting.
• Positive attitude, attentiveness, and passion for hospitality.
• Greet guests, take orders, serve, and recommend drinks.
• Professionalism creates a lively, enjoyable atmosphere.

Responsibilities

• Greet guests, take orders, and serve dishes from the kitchen.
• Recommend drinks and support a fast-paced front-line service.
• Ensure guest experiences are warm and memorable.
• Contribute to a lively, enjoyable Inn environment.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

A silver award-winner in the North East England Tourism Awards, The Hog’s Head Inn in Alnwick takes its name from the tavern in the Harry Potter books and films. Located just a few minutes’ drive from Alnwick Castle, which featured as Hogwarts in the first two films, the inn is ideally positioned near The Alnwick Garden, Alnmouth, and the stunning Northumberland National Park, offering a wealth of attractions and natural beauty right on the doorstep.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*