FNOL / Concierge Claims Technician (Glasgow / Hybrid)

Exchange Street Executive Search; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a FNOL/Concierge Claims Technician to join their Property Claims team in Glasgow. This hybrid role requires technical expertise to assist adjusters in managing and settling claims. The ideal candidate will excel in customer service, build strong relationships, and ensure accurate documentation. If you have experience in insurance or claims handling and a proactive attitude, we want to hear from you!

Qualifications

• Experience in FNOL or equivalent in the insurance sector.
• Ability to work under pressure and meet SLAs.
• Excellent communication and relationship-building skills.

Responsibilities

• Act as the first point of contact for policyholders.
• Provide exceptional customer service.
• Document information accurately before Loss Adjuster visits.

Skills

FNOL experience in Insurance/Loss Adjusting/Claims Handling

Team player

Proactive with initiative

Quality customer service

Job description

Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team in Glasgow (Hybrid working). You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.

Responsibilities

• Being the first point of contact to policyholders making an insurance claim
• Providing outstanding customer service and putting the customer at the centre of everything
• Building strong professional relationships with team members and other areas of the business
• Ensuring all information is documented correctly prior to Loss Adjuster visits

Qualifications

• FNOL experience in Insurance/Loss Adjusting/Claims Handling preferable
• Team player with the passion for helping others
• Proactive, with the ability to work with initiative
• Able to work as part of a team to ensure client SLAs are met