FNOL Claims Handler - Motor

The Fca; Dunscar; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Free parking

Hybrid after probation

Fully funded CII

Birthday off

Job summary

The Fca in Bolton (BL7) is seeking an FNOL Claims Handler for motor claims. You'll take first notification of loss, manage liability calls, and guide customers through the next steps with clarity.

The role offers 35 hours, Monday to Friday, 9am–5pm, with hybrid working after probation, fully funded CII training, 29 days holiday, and free parking.

Qualifications

• FNOL and motor claim handling experience.
• Ability to assess liability and justify calls.
• Comfortable working with multiple claims systems.

Responsibilities

• Take first notification of loss on motor claims.
• Handle claims from accidental damage through to settlement.
• Manage engineers, repairers, salvage, courtesy cars and third parties.

Skills

FNOL

Motor claims

Liability calls

Calm under pressure

Education

GCSE English & Maths

Tools

Claims systems

Job description

It's usually not the money. It's that an FNOL Claims Handler here works 35 hours, Monday to Friday, 9 to 5, and that's it. No late shifts, no Saturday rota, no on-call. If you're coming off a 24/7 operation, that's most of your life back. The other reason is the training: fully funded CII, and a dedicated in-house motor claims trainer who coaches one to one.

What you'll be doing

• Taking first notification of loss on motor claims, getting the detail right first time and telling the customer honestly what happens next
• Handling accidental damage claims through to settlement: engineers, repairers, salvage, courtesy cars, third parties
• Motor claims experience: FNOL, accidental damage, or both
• Confident running a caseload and making a liability call you can justify
• Calm, clear and patient with people having a bad day
• Comfortable across multiple claims systems
• GCSEs (or equivalent) at grade C/4 or above in English and Maths

Two years' motor claims experience is the marker for the top of the range. At eighteen months and strong on liability? Still send it. We'll have that conversation with the employer rather than screen you out on a number.

FNOL Claims Handler - Motor | Bolton (BL7) | £26,500 - £30,000 | Monday to Friday, 9am to 5pm | Three seats 35 hours, Monday to Friday. No evenings, no weekends, no rota. Free parking. Fully funded CII.

Salary and benefits

• £26,500 - £30,000 depending on experience, with annual salary reviews
• 35 hours, Monday to Friday, 9am to 5pm, flexible start and finish, hybrid after probation
• Fully funded CII and one-to-one coaching from a dedicated motor claims trainer
• 29 days' holiday including bank holidays, rising to 36 with service, plus your birthday off