FNOL Motor Claims Handler

MPJ Recruitment Ltd; Lancashire; On-site; GBP 29,000 - 45,000; Full time

Benefits offered by this job

33 days holiday

Your birthday off

Discounts on gyms, shopping, holidays

Dress-down Fridays

Social events & team activity

Job summary

MPJ Recruitment are partnering with a leading motor claims management company based in Manchester City Centre. The FNOL Motor Claims Handler role offers £28,750 base salary plus monthly bonus with OTE circa £45k, top performers earning around £70k.

You will be the first point of contact for customers reporting motor claims, handling claims efficiently and identifying opportunities to promote repair and related services to support customer outcomes and business performance.

Qualifications

• Experience in motor claims or sales-driven environment.
• Excellent communication, negotiation and influencing skills.
• Ability to manage multiple cases in a fast-paced setting with attention to detail.

Responsibilities

• Handle FNOL calls from customers and partners.
• Convert inbound claims into repair opportunities.
• Deliver a high-quality, customer-focused claims journey.
• Provide updates and build trust with customers during stressful situations.
• Meet individual and team KPIs, including conversion and revenue targets.
• Ensure accuracy, FCA and GDPR compliance.

Skills

Motor claims experience

Sales-driven mindset

Communication skills

Negotiation skills

Influencing skills

Commercial awareness

Attention to detail

Job description

FNOL Motor Claims Handler
Manchester City Centre (Office-based)
£28,750 + monthly bonus - OTE circa £45k (Top performer earned c£70k in 2025)
Flexible Monday-Sunday (rota basis)
Contract: Permanent

MPJ Recruitment are proud to be partnering with a leading motor claims management company based in the heart of Manchester City Centre. Renowned for delivering comprehensive end-to-end claims handling solutions, our client supports insurers, brokers and private motorists with a strong emphasis on efficiency, exceptional customer service and delivering the best possible outcomes throughout the claims process. This is a fast growing business that has doubled in size over the past 12 months due to organic growth. It's the perfect time to join as they continue to have exciting growth plans for the rest of 2026 and into 2027.

As an FNOL Motor Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance.

Key Responsibilities

• Handle First Notification of Loss (FNOL) calls from customers and partners
• Convert inbound claims into repair and additional service opportunities
• Deliver a high-quality, customer-focused claims journey
• Provide clear updates and build trust with customers during stressful situations
• Meet individual and team KPIs, including conversion and revenue targets
• Ensure accuracy, compliance and adherence to FCA and GDPR standards

Skills & Experience

• Previous experience in motor claims or a sales-driven environment
• Strong communication, negotiation and influencing skills
• Commercial awareness with a results-focused mindset
• Ability to manage multiple cases in a fast-paced setting
• High attention to detail and a customer-centric approach

What's on Offer

• 33 days' holiday (including bank holidays)
• Your birthday off
• Discounts on gyms, shopping, holidays and more
• Dress-down Fridays
• Regular social events and team activity