FNOL Motor Claims Handler

MPJ Recruitment; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 days holiday

Birthday off

Discounts

Dress-down Fridays

Social events

Job summary

MPJ Recruitment presents an FNOL Motor Claims Handler role in Manchester City Centre. This permanent, office-based position offers £28,750 per year plus a monthly bonus; top performers earn around £70k in 2025 with an OTE of circa £45k.

The role involves taking FNOL calls, driving claims through to repair and related services, and delivering a high-quality, customer-focused claims journey. Strong communication and negotiation skills are essential.

Qualifications

• Experience in motor claims or a sales-driven environment.
• Strong communication, negotiation and influencing skills.
• Commercial awareness with a results-focused mindset.
• Ability to manage multiple cases in a fast-paced setting.
• High attention to detail and a customer-centric approach.

Responsibilities

• Handle FNOL calls from customers and partners.
• Convert inbound claims into repair and additional service opportunities.
• Deliver a high-quality, customer-focused claims journey.
• Provide clear updates and build trust with customers during stressful situations.
• Meet individual and team KPIs, including conversion and revenue targets.
• Ensure accuracy, compliance and adherence to FCA and GDPR standards.

Skills

Motor claims experience

Sales-driven approach

Strong communication

Negotiation skills

Commercial awareness

Multitasking

Customer-centric

Job description

FNOL Motor Claims Handler
Manchester City Centre (Office-based)
£28,750 + monthly bonus - OTE circa £45k (Top performer earned c£70k in 2025)
Flexible Monday-Sunday (rota basis)
Contract: Permanent

MPJ Recruitment are proud to be partnering with a leading motor claims management company based in the heart of Manchester City Centre. Renowned for delivering comprehensive end-to-end claims handling solutions, our client supports insurers, brokers and private motorists with a strong emphasis on efficiency, exceptional customer service and delivering the best possible outcomes throughout the claims process. This is a fast growing business that has doubled in size over the past 12 months due to organic growth. It's the perfect time to join as they continue to have exciting growth plans for the rest of 2026 and into 2027.

As an FNOL Motor Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance.

Key Responsibilities

• Handle First Notification of Loss (FNOL) calls from customers and partners
• Convert inbound claims into repair and additional service opportunities
• Deliver a high-quality, customer-focused claims journey
• Provide clear updates and build trust with customers during stressful situations
• Meet individual and team KPIs, including conversion and revenue targets
• Ensure accuracy, compliance and adherence to FCA and GDPR standards

Skills & Experience

• Previous experience in motor claims or a sales-driven environment
• Strong communication, negotiation and influencing skills
• Commercial awareness with a results-focused mindset
• Ability to manage multiple cases in a fast-paced setting
• High attention to detail and a customer-centric approach

What's on Offer

• 33 days' holiday (including bank holidays)
• Your birthday off
• Discounts on gyms, shopping, holidays and more
• Dress-down Fridays
• Regular social events and team activity