FNOL Claims Handler

Time Recruitment Solutions Limited; Stockport; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary package

Full training and ongoing development

Career progression opportunities

Supportive team environment

Modern Stockport office location

Long-term opportunities

Job summary

Time Recruitment Solutions Limited is seeking an FNOL Claims Handler in Stockport to support a busy RTA claims team. You’ll be the first point of contact, gathering details and guiding claims through the process with accuracy and care.

Ideal candidates have experience in motor claims or accident management, with strong communication skills, empathy, and the ability to stay calm under pressure. Full training and benefits accompany a competitive salary.

Qualifications

• Experience in First Notification of Loss (FNOL) and motor claims.
• Experience in accident management or insurance customer service.
• Strong communication and listening skills, with empathy.
• Ability to handle sensitive situations calmly and professionally.

Responsibilities

• Handle incoming and outgoing calls for new road traffic accident claims.
• Gather detailed accident information and circumstances.
• Record claim details accurately on internal systems.
• Collect details for customers, drivers, vehicles, and third parties.
• Identify damage, recovery and repair needs.
• Capture injuries and medical treatment information.
• Request and review supporting evidence (photos, CCTV, statements, dashcam).
• Explain the claims process and next steps.
• Escalate complex or vulnerable cases when needed.
• Coordinate with repairers, recovery agents, hire providers and claims teams.
• Maintain comprehensive claim notes and documentation.
• Adhere to FCA requirements and data protection standards.

Skills

FNOL

Motor Claims

Accident Management

Insurance Claims

Customer Service

Contact Centre

Job description

FNOL Claims Handler- Road Traffic Accident Claims

Stockport

£27,000 DOE + Benefits

Time Recruitment Solutions are proud to be a preferred recruitment partner for a growing and highly successful accident management and claims organisation based in Stockport.

Due to continued growth, we are looking to recruit an experienced and customer-focused FNOL Agent to join a busy Road Traffic Accident (RTA) Claims team.

This is an excellent opportunity for someone with experience in motor claims, insurance, accident management, contact centres, or customer service who enjoys helping customers and thrives in a fast-paced environment.

The Role

As the first point of contact following a road traffic accident, you'll play a vital role in helping customers during what can often be a stressful and uncertain time.

You will be responsible for gathering key information relating to accidents, assessing customers' immediate requirements, and ensuring claims are progressed quickly and accurately to the appropriate teams.

This role requires strong communication skills, attention to detail, empathy, and the ability to remain calm while handling sensitive situations.

Key Responsibilities

• Handle incoming and outgoing calls relating to new road traffic accident claims.
• Obtain detailed and accurate accounts of accident circumstances.
• Record all claim information accurately on internal systems.
• Gather customer, driver, vehicle and third-party details.
• Identify vehicle damage, recovery requirements and repair needs.
• Capture information relating to injuries and any medical treatment received.
• Identify supporting evidence including photographs, CCTV, witness statements and dashcam footage.
• Provide clear guidance on the claims process and next steps.
• Escalate complex, disputed or vulnerable cases where appropriate.
• Liaise with repairers, recovery agents, hire providers and claims teams.
• Maintain accurate claim notes and documentation throughout the process.
• Adhere to company procedures, FCA requirements and data protection standards.

What We're Looking For

We would love to hear from candidates with experience in:

• First Notification of Loss (FNOL)
• Motor Claims
• Accident Management
• Insurance Claims
• Customer Service
• Contact Centre Operations

You’ll also possess:

• Excellent telephone communication skills.
• Strong questioning and active listening abilities.
• High levels of accuracy and attention to detail.
• A calm and professional approach under pressure.
• Strong organisational and time management skills.
• The ability to show empathy and build rapport quickly with customers.
• Good IT skills and confidence using multiple systems.

Desirable Experience

• Previous experience handling Road Traffic Accident claims.
• Understanding of motor claims and liability principles.
• Experience arranging vehicle recovery, repairs or replacement vehicles.
• Knowledge of insurance or claims management systems.

Candidates from strong customer service backgrounds who can demonstrate excellent communication and problem-solving skills are also encouraged to apply, as full training can be provided.

What's On Offer?

• Competitive salary package.
• Full training and ongoing development.
• Career progression opportunities within a growing business.
• Supportive team environment.
• Modern Stockport office location.
• Stable and expanding organisation with long-term opportunities.

If you're looking to develop your career within the motor claims and accident management sector and want to make a genuine difference to customers when they need support most, we'd love to hear from you.