Floor Supervisor f/m - Bicester Village Outlet

STONE ISLAND; Bicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fashion retail brand is seeking a Floor Supervisor for its Bicester Village Outlet store. The role involves leading the sales team, managing operations, and ensuring exceptional service standards. Candidates should possess 3-5 years of retail management experience, especially in luxury settings, and be proficient in MS Office tools. This is a full-time role offering a chance to thrive in a dynamic retail environment.

Qualifications

• Minimum of 3-5 years of retail management experience.
• Prior experience in luxury retail preferred.
• Proven track record in sales generation and employee relations.

Responsibilities

• Ensure sales and service standards are met.
• Motivate and lead the sales team.
• Manage daily store operations and inventory.

Skills

Retail management experience

Sales generation

Clientele building

Employee development

Attention to detail

Communication skills

Tools

MS Word

Excel

Outlook

Job description

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become the globally recognised icon of independent spirit, leadership, and innovation.

Everyone at Stone Island observes our values, our inner compass, of self‑reliance, solidarity, material obsession and engineering mindset.

We put our values into action, continuously proving and expanding our capabilities. We equip you with the best of material innovation, and place ourselves at the vanguard of product design.

Our collective ambition, rooted in independence of thought, action, and spirit, which empowers each of us, creates opportunity for all of us.

Opportunities to impact the business and your career. To take your passions as far as they can go. To be surrounded and inspired by people as committed as you. The chance to influence multiple industries, and global culture. The opportunity to build relationships that will shape your career and your life. We are Stone Island.

The Role: Floor Supervisor

At Stone Island we are always looking for people who share our spirit and values to drive our company forward. We are currently looking for a full‑time Floor Supervisor to join our team at Bicester Village Outlet store.

The Day-To-Day

• Ensure the Stone Island Sales and Service standards are embodied consistently;
• Provide motivation to sales team and lead by example at all times;
• Proactively recruit, interview and hire a team that will drive store sales and deliver an elevated level of service while building customer loyalty and developing new customers;
• Drive store sales and productivity through key KPI management (store sales, UPT, Conversion, Productivity and Inventory);
• Responsible for daily operations ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures;
• Analyse reports (sell‑through and productivity) and work closely with Regional partners to strategically drive and grow business;
• Effectively coach and ensure all store staff complies with company initiatives (Training and Selling Programs, CEM, CRM etc.);
• Develop team to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One‑to‑One touch‑bases, team meetings, management meetings, Individual development plans;
• Adhere to all Company Policy and Procedures;
• Understand and proactively respond to the competitive environment, trends and identify future opportunities.

Key Qualifications

• Minimum of 3-5 years retail management experience;
• Prior experience in luxury retail;
• Proven track record of successful sales generation, building clientele and employee development and relations;
• Proficient computer knowledge (MS Word, Excel and Outlook);
• Ability to communicate with colleagues and customers alike;
• Possess strong attention to detail;
• Ability to read and analyse sales reports and perform fundamental calculations;
• Ability to operate and use all equipment necessary to run the store.

Our Shared Values

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

If you are ready to follow your compass with Stone Island, apply now!

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.