Floor Manager

B&M Retail; North East; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Career progression

Job summary

B&M Retail Sunderland is seeking a Floor Manager to lead the shop floor with energy and decisiveness. You will drive sales, coach your team, maintain high merchandising standards and deliver outstanding customer experiences in a fast-paced environment.

As part of the store management team, you’ll cover days, evenings and weekends, stay ahead of daily pace, and take ownership of performance with hands-on leadership.

Qualifications

• Experience leading a team in fast-paced retail or hospitality.
• Natural ability to motivate, coach and inspire others.
• Pride in maintaining high store and merchandising standards.
• Strong focus on results, targets and customer experience.
• Hands-on attitude and willingness to roll up your sleeves.

Responsibilities

• Take charge of the shop floor, keeping standards high and customers happy.
• Lead, energise and support your team to perform at their best.
• Drive sales and KPIs, identifying opportunities to improve performance.
• Stay one step ahead, plan, adapt and react to the pace of the day.
• Help your team grow through coaching, feedback and support.

Skills

Team leadership

Motivational skills

Merchandising standards

Customer experience

Hands-on attitude

Job description

Floor Manager

B&M Retail

• Sunderland
• Permanent
• Full-time

Love retail? Thrive in a fast-paced environment? Ready to step up and run the show on the shop floor?

Join B&M as a Floor Manager in our Durham Road store and be at the heart of a fast-paced, high-energy retail environment!

This is a hands‑on leadership role where no two days are the same. You'll take ownership of the shop floor, driving performance, supporting your team, and delivering a great customer experience every day.

It's a permanent, full-time role, and as part of the store management team, will require flexibility across days, evenings, and weekends.

What you'll be doing

• Take charge of the shop floor, keeping standards high and customers happy
• Lead, energise and support your team to perform at their best
• Drive sales and KPIs, spotting opportunities to improve performance
• Stay one step ahead, plan, adapt and react to the pace of the day
• Help your team grow through coaching, feedback and support

What you'll bring

• Experience leading a team in fast-paced retail or hospitality
• A natural ability to motivate, coach and inspire others
• Pride in maintaining high store and merchandising standards
• Strong focus on results, targets and customer experience
• A hands‑on attitude - you're not afraid to roll up your sleeves!

Why B&M?

There's never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You'll be part of a business that values hard work, teamwork, and getting things done.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here -

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.