Floor Manager

310-The Fat Badger; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

50% off food & drink

Staff meals on shift

Enhanced parental pay after 1 year

Financial wellbeing platform (Stream)

Employee of the Month £150 meal prize

Career progression opportunities

24/7 health & wellbeing support

Employee referral scheme

Benefits platform discounts

Service charge goes to staff

Job summary

Public House Group is seeking a Floor Manager to lead a high-energy team across our pubs and restaurants in London. You will be responsible for day-to-day venue operations, staff supervision, and delivering outstanding guest experiences.

The role requires strong leadership, excellent communication, and a passion for hospitality. You will work closely with the General Manager to drive service excellence, manage budgets and labour costs, and ensure compliance with health & safety standards.

Qualifications

• Proven leadership experience in hospitality.
• Experience managing staff schedules and budgets.
• Strong communication and customer service skills.

Responsibilities

• Supervise, train, and motivate staff to deliver excellent service.
• Create and manage staff schedules within budgeted labour costs.
• Collaborate with General Manager and marketing to boost venue visibility.
• Manage budgets and expenses to improve revenue and profitability.
• Ensure licence compliance, health & safety, and a clean, safe environment.
• Monitor guest satisfaction and uphold high standards during busy services.

Skills

Leadership

Customer service

Team management

Budgeting

Communication

Flexibility

Job description

e are looking for a hands-on, dynamic and passionate Floor Manager to join our fantastic team at Public House Group. Our Floor Manager will play a key role in the day-to‑day management of the venue. Working closely with the General Manager, you will be responsible for leading a dedicated team, delivering outstanding customer service, and maintaining the highest standards. This is an exciting opportunity for an individual with strong leadership skills, a passion for the hospitality industry, and a commitment to creating memorable experiences for our guests. If you're a natural leader with a flair for creating memorable moments and managing a high-energy venue, we'd love to hear from you!

What's in it for you as a Floor Manager:

• 50% off food and drink in our venues for a table of up to 4 people.
• Delicious staff meals on shift (venue teams only).
• Growing your family? Enjoy enhanced maternity and paternity pay once you've been with us for a year.
• Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Be recognised as Employee of the Month across the group and win a £150 meal for two.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Earn more with our employee referral scheme.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• Every penny of service charge goes to the people who work in our venues and eligible roles.

What you'll be doing as a Floor Manager:

• Supervise, train, and motivate staff to provide excellent service and maintain a positive and productive work environment.
• Create and manage staff schedules to ensure proper coverage during peak hours, while staying within budgeted labour costs.
• Actively support and collaborate with the General Manager and marketing team to implement promotional strategies and enhance the venue's visibility in the local community.
• Manage budgets, monitor expenses, control labour costs, and implement strategies to increase revenue and profitability.
• Ensure the restaurant complies with all conditions of the licence, policy and legislation, including health and safety, and maintains a clean and safe environment.
• Monitor quality, presentation, and overall guest satisfaction, working closely with the team to maintain high standards and support your team during a busy service.
• Proven experience in a leadership role in the hospitality industry.
• Ideally have previous experience in a high-end venue or fine dining.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexibility to work evenings, weekends, and holidays as needed.

About Us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce. As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.

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