Floor Manager

The Horses; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

50% off food and drink

Staff meals on shift

Enhanced maternity/paternity pay

Financial wellbeing platform access

Employee of the Month recognition

Career progression and training

Health and wellbeing support

Employee referral scheme

Benefits platform discounts

All service charges go to staff

Job summary

Public House Group is seeking a Floor Manager in London to lead a high-energy venue, delivering exceptional service and a warm guest experience.

You will supervise and train staff, manage schedules and budgets, and collaborate with the General Manager on promotions while ensuring health and safety and licensing compliance.

Qualifications

• Proven leadership experience in hospitality.
• Experience managing a team in a fast-paced venue.

Responsibilities

• Supervise, train, and motivate staff to deliver excellent service.
• Create and manage staff schedules to cover peak hours within budgeted labour costs.
• Collaborate with General Manager and marketing to boost venue visibility.
• Manage budgets, expenses, and labour costs to increase profitability.
• Ensure compliance with licensing, health and safety, and cleanliness standards.
• Monitor guest satisfaction and quality, supporting team during busy service.

Skills

Leadership

Hospitality experience

Staff management

Customer service

Job description

We are seeking a talented and passionate Floor Manager to join Public House Group!

We are building a team that prizes itself on delivering authentic hospitality, is collaborative and creates a genuinely warm, welcoming environment for every guest. This is an opportunity to become part of a business that values quality, teamwork, and a shared passion for great service. If you're a natural leader with a flair for creating memorable moments and managing a high-energy venue, we'd love to hear from you!

What's in it for you as a Floor Manager:

• 50% off food and drink in our venues for a table of up to 4 people.
• Delicious staff meals on shift (venue teams only).
• Growing your family? Enjoy enhanced maternity and paternity pay once you've been with us for a year.
• Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Be recognised as Employee of the Month across the group and win a £150 meal for two.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Earn more with our employee referral scheme.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• Every penny of service charge goes to the people who work in our venues and eligible roles.

What you'll be doing as a Floor Manager:

• Supervise, train, and motivate staff to provide excellent service and maintain a positive and productive work environment.
• Create and manage staff schedules to ensure proper coverage during peak hours, while staying within budgeted labour costs.
• Actively support and collaborate with the General Manager and marketing team to implement promotional strategies and enhance the venue's visibility in the local community.
• Manage budgets, monitor expenses, control labour costs, and implement strategies to increase revenue and profitability.
• Ensure the restaurant complies with all conditions of the licence, policy and legislation, including health and safety, and maintains a clean and safe environment.
• Monitor quality, presentation, and overall guest satisfaction, working closely with the team to maintain high standards and support your team during a busy service.

About you, our new Floor Manager:

• Proven experience in a leadership role in the hospitality industry.
• Ideally have previous experience in a high-end venue or fine dining.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexibility to work evenings, weekends, and holidays as needed.

About Us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.