FOH Team

the Public House Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

50% off food & drink

Staff meals on shift

Maternity/Paternity pay

Stream wellbeing platform

Overnight stay in the Cotswolds

Employee of the Month £150 meal prize

Career progression & training

Health & wellbeing support 24/7

Referral scheme

Discounts on shopping and more

Job summary

Public House Group is seeking enthusiastic Front of House team members to join our London venues. You will deliver warm, professional service, support teammates during busy services, and uphold our brand standards while ensuring guest satisfaction.

We value quality, collaboration and a passion for great service, offering staff benefits, training, and opportunities for career progression within our growing group.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service.

Responsibilities

• Deliver exceptional guest service by providing friendly, attentive, and professional interactions at all times.
• Carry out the core duties of your assigned FOH role, whether as a Runner, Waiter, Bar Back, Bartender, or Host.
• Support smooth operational flow by assisting the team during service.
• Maintain high standards of cleanliness and hygiene within your designated work area.
• Engage with guests positively to create a warm and welcoming atmosphere.
• Work collaboratively with colleagues to ensure seamless service delivery.
• Replenish and organise stock relevant to your specific FOH responsibilities.
• Follow all health, safety, and food hygiene procedures in line with company and legal standards.
• Uphold Public House Group's brand standards in service, presentation, and guest interaction.
• Adapt to changing service needs and provide support to other FOH areas when required.

Skills

Customer service

Communication

Teamwork

Flexible

Job description

We are seeking talented and passionate FOH Team Members to join Public House Group!

We are building a team that prides itself on delivering authentic hospitality, is collaborative and creates a genuinely warm, welcoming environment for every guest. This is an opportunity to become part of a business that values quality, teamwork, and a shared passion for great service.

What\'s in it for you as a FOH Team Member:

• 50% off food and drink in our venues for a table of up to 4 people.
• Delicious staff meals on shift (venue teams only).
• Growing your family? Enjoy enhanced maternity and paternity pay once you\'ve been with us for a year.
• Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
• Be recognised as Employee of the Month across the group and win a £150 meal for two.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Earn more with our employee referral scheme.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• Every penny of service charge goes to the people who work in our venues and eligible roles.

What you\'ll be doing as a FOH Team Member:

• Deliver exceptional guest service by providing friendly, attentive, and professional interactions at all times.
• Carry out the core duties of your assigned FOH role, whether as a Runner, Waiter, Bar Back, Bartender, or Host.
• Support smooth operational flow by assisting the team during service.
• Maintain high standards of cleanliness and hygiene within your designated work area.
• Engage with guests positively to create a warm and welcoming atmosphere.
• Work collaboratively with colleagues to ensure seamless service delivery.
• Replenish and organise stock relevant to your specific FOH responsibilities.
• Follow all health, safety, and food hygiene procedures in line with company and legal standards.
• Uphold Public House Group\'s brand standards in service, presentation, and guest interaction.
• Adapt to changing service needs and provide support to other FOH areas when required.

About you, our new FOH Team Member:

• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

About Us:
Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.