FOH Team Member

University of the Arts London; Greater London; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

50% off food & drink (table of up to 4

Tips paid weekly

Benefits platform with discounts

Health and wellbeing support

Overnight stay in the Cotswolds for 1‑

Stream financial wellbeing access

Employee referral scheme

Staff meals on shift

Career progression & training

Job summary

Public House Group is hiring Front of House Team Members to join venues across London. Earn £12.71–£14 per hour plus service charge, with the potential to reach £17–£20 per hour.

Benefits include employee discounts, tips paid weekly, health support, staff meals, and career progression opportunities. As a FOH Team Member, you’ll deliver warm guest service, support bar, runner, host or waiter duties, maintain cleanliness, and uphold brand standards in a fast-paced setting while adapting to

Qualifications

• Positive, friendly attitude and willingness to work with the team.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Passion for delivering exceptional customer service.
• Flexible approach to work.

Responsibilities

• Deliver exceptional guest service with friendly, attentive interactions.
• Perform core FOH duties as Runner, Waiter, Bar Back, Bartender, or Host.
• Support smooth service flow and assist the team during peak times.
• Maintain cleanliness and hygiene in your area.
• Engage with guests to create a warm, welcoming atmosphere.
• Collaborate with colleagues for seamless service delivery.
• Replenish and organize stock for FOH responsibilities.
• Follow health, safety and food hygiene procedures.

Skills

Positive attitude

Communication skills

Interpersonal skills

Fast-paced work

Customer service

Job description

Salary £12.71 - £14 per hour + Service charge (Earn up to £17 - £20 per hour)

We are seeking a talented and passionate FOH Team Members to join our venues across London!

What’s in it for you as a FOH Team Member:

• 50% off food and drinkin our pubs for a table of up to 4 people.
• Every penny of service charge goes to the peoplewho work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefits platformwith hundreds of discountson shopping, gym memberships, holidays, bars, restaurants + more.
• 24/7 Health and Wellbeing support,access support lines anytime for your mental, physical and financial health.
• Celebrateyour 1-year work anniversarywith an overnight stay in the Cotswolds, on us!
• Access to Stream,A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Earn morewith our employee referral scheme.
• Deliciousstaff meals on shift.
• Career progressionopportunities,on going training to develop yourself personally and professionally.

What you’llbe doing as a FOH Team Member:

• Deliver exceptional guest service by providing friendly, attentive, and professional interactions at all times.
• Carry out the core duties of your assigned FOH role, whether as a Runner, Waiter, Bar Back, Bartender, or Host.
• Support smooth operational flow by assisting the team during service.
• Maintain high standards of cleanliness and hygiene within your designated work area.
• Engage with guests positively to create a warm and welcoming atmosphere.
• Work collaboratively with colleagues to ensure seamless service delivery.
• Replenish and organise stock relevant to your specific FOH responsibilities.
• Follow all health, safety, and food hygiene procedures in line with company and legal standards.
• Uphold Public House Group’s brand standards in service, presentation, and guest interaction.
• Adapt to changing service needs and provide support to other FOH areas when required.

Skills and Experience Required

About you, our new FOH Team Member:

• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

About Us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed.

Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits.

At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.