Floor Leader, Customer Experience & Sales Coach

Abercrombie & Fitch Spain, SL; Greater London; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Sales bonus

Merchandise discount

Flexible schedule

Career advancement

Assistance program

Brand affiliate

Training & development

Global team culture

Job summary

Abercrombie & Fitch Co. in London is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and a superior customer experience.

You will contribute to daily sales performance as part of the store leadership team. The role requires starting duties such as opening/closing routines, POS operation, and fulfilling OMNI channel orders, with a focus on product knowledge and fashion trend awareness.

Qualifications

• Education- High School Diploma/ GED equivalent preferred.
• Retail experience- At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience- No supervisory/ management experience is required.

Responsibilities

• Open and close routines.
• Operate Register/ POS systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Energetic & assertive

Initiative

Adaptability

multitasking

Education

High School Diploma / GED

Job description

Abercrombie & Fitch Co. in London is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and a superior customer experience.

You will contribute to daily sales performance as part of the store leadership team. The role requires starting duties such as opening/closing routines, POS operation, and fulfilling OMNI channel orders, with a focus on product knowledge and fashion trend awareness.