Floor Lead | Sales & Customer Experience Coach

Abercrombie & Fitch Co.; Guildford; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Career Advancement

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to ensure a quality in-store experience by guiding Brand Reps and Stock Associates. As part of the store leadership team, you will drive store performance on the floor through customer experience and sales achievement.

The role requires flexible hours, including weekends and holidays, with a starting hourly rate of £15.10. This role emphasizes fashion awareness, strong communication, and a proactive, energetic attitude.

Qualifications

• Strong customer focus and ability to build rapport with diverse customers.
• Exceptional interpersonal and communication skills for team collaboration.
• Ability to stay informed on current fashion trends and brand standards.
• Proactive and confident with a willingness to take initiative.
• Adaptable to changing priorities and managing multiple tasks.

Responsibilities

• Perform opening and closing routines.
• Operate register/POS systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays to reflect brand standards.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion trend awareness

Initiative

Adaptability

Detail orientation

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to ensure a quality in-store experience by guiding Brand Reps and Stock Associates. As part of the store leadership team, you will drive store performance on the floor through customer experience and sales achievement.

The role requires flexible hours, including weekends and holidays, with a starting hourly rate of £15.10. This role emphasizes fashion awareness, strong communication, and a proactive, energetic attitude.