Floor Lead: Elevate Customer Experience & Growth

ABERCROMBIE AND FITCH; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global specialty retailer is seeking a Key Lead to manage in-store experience and guide the team in achieving sales. Responsibilities include supervising store operations, ensuring customer satisfaction, and adhering to business needs. Candidates should have a High School Diploma and preferred retail experience. This role includes flexible scheduling, with at least 16 hours per week expected. Benefits include a merchandise discount and opportunities for career advancement.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Training and Development

Qualifications

• At least 1 year of retail experience preferred.
• No supervisory/management experience required.

Responsibilities

• Ensure customers receive quality in-store experience.
• Act as Floor Supervisor, guiding Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility

Stress Tolerance

Poise

Ambition

Multi-Tasking

Applied Learning

Work Ethic

Omni Channel Services

Education

High School Diploma/G.E.D. equivalent

Job description

A global specialty retailer is seeking a Key Lead to manage in-store experience and guide the team in achieving sales. Responsibilities include supervising store operations, ensuring customer satisfaction, and adhering to business needs. Candidates should have a High School Diploma and preferred retail experience. This role includes flexible scheduling, with at least 16 hours per week expected. Benefits include a merchandise discount and opportunities for career advancement.