Flexible Travel Reservations & Customer Support Specialist

Inghams & Santa's Lapland; Farnborough; Hybrid; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Free parking

Walking distance to train station

Job summary

Inghams & Santa's Lapland in Farnborough, Hampshire, seeks an enthusiastic part of our team for a 6-month temporary assignment. You will handle customer emails, amend bookings, and keep the reservations system up to date while liaising with suppliers.

The role is hybrid, based in Farnborough with two days in the office per week, and pays £13.84 per hour plus holiday pay. We value accuracy, rapid system learning, and strong customer service.

Qualifications

• Customer service experience required.
• General administration experience is needed.
• Experience with databases and systems expected.
• Ability to learn a new system quickly.
• Strong attention to detail.
• Telephone experience is an advantage.

Responsibilities

• Responding to customer emails.
• Making amendments to holiday bookings in reservations system.
• Checking and updating data in reservations system.
• Supplier contact via email.
• Checking holiday bookings to ensure all itinerary elements are booked and confirmed.
• Entering updates in system from hotels about room availability into reservations system.

Skills

Customer service

Administration

Databases

System training

Attention to detail

Telephone experience

Tools

Reservations system

Job description

Inghams & Santa's Lapland in Farnborough, Hampshire, seeks an enthusiastic part of our team for a 6-month temporary assignment. You will handle customer emails, amend bookings, and keep the reservations system up to date while liaising with suppliers.

The role is hybrid, based in Farnborough with two days in the office per week, and pays £13.84 per hour plus holiday pay. We value accuracy, rapid system learning, and strong customer service.