Sales & Reservations Executive-Temporary

The Queens Hotel Cheltenham; Cheltenham; Presencial; GBP 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Cycle to Work Scheme

Learning and Development

We Care confidential support service

Free meals on duty

Resumo da oferta

The Queens Hotel Cheltenham is seeking a proactive Sales & Reservations Executive on a fixed-term contract to drive Christmas bookings and festive sales. You will manage enquiries, convert leads into confirmed bookings and help maximise revenue across our Christmas offerings.

The role supports the busy festive period with potential for a permanent, full-time position in 2027 based on performance and business needs.

Qualificações

• Proactive, customer-focused mindset with strong sales sense.
• Experience in hospitality, events or customer service preferred.
• Able to handle multiple enquiries and convert leads into bookings.

Responsabilidades

• Handle incoming sales and reservation enquiries via telephone, email and other channels.
• Promote Christmas packages, festive events and seasonal offers.
• Convert enquiries into bookings and follow up with potential customers.
• Provide accurate information on availability, pricing, packages and booking terms.
• Manage reservations, amendments, cancellations and customer requests efficiently.
• Build positive relationships and deliver an excellent customer experience throughout the booking journey.
• Identify upsell opportunities to maximise revenue.
• Maintain accurate booking records in reservation systems.
• Collaborate with team for smooth coordination of Christmas bookings.
• Support general sales and reservations activities as required.

Conhecimentos

Sales

Customer service

Reservations

Hospitality

Event coordination

Communication

Microsoft Office

Ferramentas

Booking systems

MS Office

Descrição da oferta de emprego

About the Role

We are looking for a proactive, customer-focused and enthusiastic Sales & Reservations Executive to join our team on a fixed-term contract, with a primary focus on driving Christmas bookings and festive sales.

This is an exciting opportunity for someone who enjoys working with customers, generating sales and delivering excellent service during one of the busiest and most important periods of the year. You will play a key role in handling enquiries, converting leads into confirmed bookings and helping maximise revenue across our Christmas offerings.

The position is initially temporary to support the Christmas season, with the possibility of a permanent, full-time opportunity becoming available in 2027, depending on business needs and individual performance.

Key Responsibilities

• Handle
  incoming sales and reservation enquiries via telephone, email and other communication channels.
• Promote
  Christmas packages, festive events, seasonal offers and other relevant products or services.
• Convert
  enquiries into confirmed bookings and proactively follow up on potential customers.
• Provide
  accurate information on availability, pricing, packages and booking terms.
• Manage
  reservations, booking amendments, cancellations and customer requests efficiently.
• Build
  positive relationships with customers and deliver an excellent customer experience throughout the booking journey.
• Identify
  opportunities to upsell and maximise sales revenue.
• Maintain
  accurate booking records and customer information using the relevant reservation systems.
• Work
  closely with the wider team to ensure smooth coordination and delivery of Christmas bookings.
• Support
  general sales and reservations activities as required.

About You

We are looking for someone who:

• Has
  excellent communication and customer service skills.
• Is
  confident handling sales enquiries and converting opportunities into
  bookings.
• Is
  organised, detail-oriented and able to manage multiple enquiries in a busy
  environment.
• Has a
  positive, proactive attitude and enjoys working towards sales targets.
• Can
  work independently while contributing effectively to a team.
• Is
  comfortable using email, booking systems and Microsoft Office or similar
  tools.
• Has
  previous experience in sales, reservations, hospitality, events or
  customer service.
• Is
  flexible and able to work in a fast-paced environment during the busy
  Christmas period.

What We Offer

• Cycle to Work Scheme
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• We Care - A confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues.
• We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on‑site parking, regular on and off‑site social events and celebrations and cycle to work scheme.