Sales & Reservations Executive-Temporary

KE Hotels; Cheltenham; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Learning and Development

We Care support

Free meals on duty

On-site parking

Regular social events

Job summary

KE Hotels is seeking a proactive Sales & Reservations Executive for the Christmas season. The role is fixed-term, with a potential permanent, full-time opportunity in 2027 depending on business needs and performance.

You will handle incoming sales and reservations via phone, email and other channels; promote Christmas packages; convert enquiries into confirmed bookings; manage availabilities, pricing and terms; and work with the team to maximise revenue during the festive period.

Qualifications

• Hasexcellent communication and customer service skills.
• Isconfident handling sales enquiries and converting opportunities intobookings.
• Isorganised, detail-oriented and able to manage multiple enquiries in a busyenvironment.
• Hasapositve, proactive attitude and enjoys working towards sales targets.
• Canwork independently while contributing effectively to a team.
• Iscomfortable using email, booking systems and Microsoft Office or similartools.
• Hasprevious experience in sales, reservations, hospitality, events orcustomer service.
• Isflexible and able to work in a fast-paced environment during the busyChristmas period.

Responsibilities

• Handleincoming sales and reservation enquiries via telephone, email and othercommunication channels.
• PromoteChristmas packages, festive events, seasonal offers and other relevantproducts or services.
• Convertenquiries into confirmed bookings and proactively follow up on potentialcustomers.
• Provideaccurate information on availability, pricing, packages and booking terms.
• Managereservations, booking amendments, cancellations and customer requestsefficiently.
• Buildpositive relationships with customers and deliver an excellent customerexperience throughout the booking journey.
• Identifyopportunities to upsell and maximise sales revenue.
• Maintainaccurate booking records and customer information using the relevantreservation systems.
• Workclosely with the wider team to ensure smooth coordination and delivery ofChristmas bookings.
• Supportgeneral sales and reservations activities as required.

Job description

About theRole

We are looking for a proactive, customer-focused and enthusiastic Sales& Reservations Executive to join our team on a fixed-term contract, with aprimary focus on driving Christmas bookings and festive sales.

This is an exciting opportunity for someone who enjoys working withcustomers, generating sales and delivering excellent service during one of thebusiest and most important periods of the year. You will play a key role inhandling enquiries, converting leads into confirmed bookings and helpingmaximise revenue across our Christmas offerings.

The position is initially temporary to support the Christmas season,with the possibility of a permanent, full-time opportunity becoming availablein 2027, depending on business needs and individual performance.

KeyResponsibilities

• Handleincoming sales and reservation enquiries via telephone, email and othercommunication channels.
• PromoteChristmas packages, festive events, seasonal offers and other relevantproducts or services.
• Convertenquiries into confirmed bookings and proactively follow up on potentialcustomers.
• Provideaccurate information on availability, pricing, packages and booking terms.
• Managereservations, booking amendments, cancellations and customer requestsefficiently.
• Buildpositive relationships with customers and deliver an excellent customerexperience throughout the booking journey.
• Identifyopportunities to upsell and maximise sales revenue.
• Maintainaccurate booking records and customer information using the relevantreservation systems.
• Workclosely with the wider team to ensure smooth coordination and delivery ofChristmas bookings.
• Supportgeneral sales and reservations activities as required.

About You

We are looking for someone who:

• Hasexcellent communication and customer service skills.
• Isconfident handling sales enquiries and converting opportunities intobookings.
• Isorganised, detail-oriented and able to manage multiple enquiries in a busyenvironment.
• Has apositive, proactive attitude and enjoys working towards sales targets.
• Canwork independently while contributing effectively to a team.
• Iscomfortable using email, booking systems and Microsoft Office or similartools.
• Hasprevious experience in sales, reservations, hospitality, events orcustomer service.
• Isflexible and able to work in a fast-paced environment during the busyChristmas period.

What We Offer

• Cycle to Work Scheme
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• We Care - A confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues.
• We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, regular on and off-site social events and celebrations and cycle to work scheme.