Customer Support Administrators

Inghams & Santa's Lapland; Farnborough; Hybrid; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Free parking

Walking distance to train station

Job summary

Inghams & Santa's Lapland in Farnborough, Hampshire, seeks an enthusiastic part of our team for a 6-month temporary assignment. You will handle customer emails, amend bookings, and keep the reservations system up to date while liaising with suppliers.

The role is hybrid, based in Farnborough with two days in the office per week, and pays £13.84 per hour plus holiday pay. We value accuracy, rapid system learning, and strong customer service.

Qualifications

• Customer service experience required.
• General administration experience is needed.
• Experience with databases and systems expected.
• Ability to learn a new system quickly.
• Strong attention to detail.
• Telephone experience is an advantage.

Responsibilities

• Responding to customer emails.
• Making amendments to holiday bookings in reservations system.
• Checking and updating data in reservations system.
• Supplier contact via email.
• Checking holiday bookings to ensure all itinerary elements are booked and confirmed.
• Entering updates in system from hotels about room availability into reservations system.

Skills

Customer service

Administration

Databases

System training

Attention to detail

Telephone experience

Tools

Reservations system

Job description

The great outdoors is our happy place and it's open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature's in your nature... if you're itching for adventure - you've found your people. We are united by our shared passion for our exceptional brands - Inghams and Santa's Lapland. Driven by a strong sense of purpose, staying true to our commitment to our people and planet.

If you're looking for a career that's not just a job but a fulfilling adventure, we welcome you to explore opportunities with us. Join our team and be part of a dynamic, purpose-driven business dedicated to making a positive impact in the world. Join us on our journey, creating extraordinary travel experiences for all.

Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel.

This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: £13.84/hr + holiday pay

Temporary assignment for approximately 6 months

About the role:

• Responding to customer emails
• Making amendments to holiday bookings in reservations system
• Checking and updating data and details in reservations system
• Supplier contact via email
• Check holiday bookings in the reservations system to ensure all elements of itinerary are booked and confirmed
• Entering updates in system from hotels about room availability into reservations system

Am I the right person? We are looking for your application to demonstrate:

• Customer service experience
• General administration experience
• Experience of working with databases and systems.
• The ability to be able to pick up a new system quickly
• Strong attention to detail
• Experience of talking to customers on the telephone will be an advantage.

Sustainability and responsible tourism is at our core and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.