Booking & Customer Support Administrator (Temp)

Inghams; Farnborough; Hybrid; GBP 16,000 - 22,000; Full time

Job summary

Inghams is seeking a proactive administrator to support customer service for a temporary role in Farnborough, Hampshire. The role requires handling customer emails, amending holiday bookings, and maintaining accurate reservation data.

The position offers a hybrid pattern with two days in the office and a flexible approach to working arrangements. The temporary assignment lasts approximately 5 months, with a hourly rate of £13.84 plus holiday pay.

Qualifications

• Customer service experience.
• General administration experience.
• Experience with databases and systems.
• Ability to pick up a new system quickly.
• Strong attention to detail.
• Experience talking to customers on the telephone is a plus.

Responsibilities

• Responding to customer emails.
• Making amendments to holiday bookings in the reservations system.
• Checking and updating data and details in the reservations system.
• Supplier contact via email.
• Check holiday bookings in the reservations system to ensure all itinerary elements are booked and confirmed.
• Entering updates in the system from hotels about room availability into the reservations system.

Skills

Customer service

Administration

Databases and systems

Fast learner

Attention to detail

Phone support

Tools

Reservations system

Job description

Inghams is seeking a proactive administrator to support customer service for a temporary role in Farnborough, Hampshire. The role requires handling customer emails, amending holiday bookings, and maintaining accurate reservation data.

The position offers a hybrid pattern with two days in the office and a flexible approach to working arrangements. The temporary assignment lasts approximately 5 months, with a hourly rate of £13.84 plus holiday pay.