Customer Support Administrators

Inghams; Farnborough; Hybride; GBP 16 000 - 22 000; Plein temps

Résumé du poste

Inghams is seeking a proactive administrator to support customer service for a temporary role in Farnborough, Hampshire. The role requires handling customer emails, amending holiday bookings, and maintaining accurate reservation data.

The position offers a hybrid pattern with two days in the office and a flexible approach to working arrangements. The temporary assignment lasts approximately 5 months, with a hourly rate of £13.84 plus holiday pay.

Qualifications

• Customer service experience.
• General administration experience.
• Experience with databases and systems.
• Ability to pick up a new system quickly.
• Strong attention to detail.
• Experience talking to customers on the telephone is a plus.

Responsabilités

• Responding to customer emails.
• Making amendments to holiday bookings in the reservations system.
• Checking and updating data and details in the reservations system.
• Supplier contact via email.
• Check holiday bookings in the reservations system to ensure all itinerary elements are booked and confirmed.
• Entering updates in the system from hotels about room availability into the reservations system.

Connaissances

Customer service

Administration

Databases and systems

Fast learner

Attention to detail

Phone support

Outils

Reservations system

Description du poste

The great outdoors is our happy place and it’s open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature’s in your nature… if you’re itching for adventure - you’ve found your people. We are united by our shared passion for our exceptional brands - Inghams and Santa's Lapland. Driven by a strong sense of purpose, staying true to our commitment to our people and planet.

If you're looking for a career that's not just a job but a fulfilling adventure, we welcome you to explore opportunities with us. Join our team and be part of a dynamic, purpose-driven business dedicated to making a positive impact in the world.Join us on our journey, creating extraordinary travel experiences for all.

Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel.

This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: £13.84/hr + holiday pay

Temporary assignment for approximately 5 months

About the role:

• Responding to customer emails

• Making amendments to holiday bookings in reservations system

• Checking and updating data and details in reservations system

• Supplier contact via email

• Check holiday bookings in the reservations system to ensure all elements of itinerary are booked and confirmed

• Entering updates in system from hotels about room availability into reservations system

Am I the right person? We are looking for your application to demonstrate:

• Customer service experience

• General administration experience

• Experience of working with databases and systems.

• The ability to be able to pick up a new system quickly

• Strong attention to detail

• Experience of talking to customers on the telephone will be an advantage.

Sustainability and responsible tourism is at our core and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.