Temporary Sales & Reservations Coordinator

The Queens Hotel Cheltenham; Cheltenham; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Learning and Development

We Care confidential support service

Free meals on duty

On-site parking

Regular social events

Job summary

The Queens Hotel Cheltenham is seeking a Sales & Reservations Assistant to join during the Christmas period. You will handle enquiries, convert leads into confirmed bookings and promote festive packages to maximise revenue across our Christmas offerings.

The role is initially temporary to support the Christmas season, with the possibility of a permanent, full-time opportunity becoming available in 2027, depending on business needs and individual performance.

Qualifications

• Excellent communication and customer service skills.
• Confident handling sales enquiries and converting opportunities into bookings.
• Organised, detail-oriented and able to manage multiple enquiries in a busy environment.
• Positive, proactive attitude with focus on sales targets.
• Ability to work independently while contributing to a team.
• Comfortable using email, booking systems and MS Office or similar tools.
• Experience in sales, reservations, hospitality, events or customer service.
• Flexible and able to work in a fast-paced Christmas period.

Responsibilities

• Handle incoming sales and reservation enquiries via telephone, email and other channels.
• Promote Christmas packages, festive events, seasonal offers and other relevant products or services.
• Convert enquiries into confirmed bookings and proactively follow up on potential customers.
• Provide accurate information on availability, pricing, packages and booking terms.
• Manage reservations, booking amendments, cancellations and customer requests efficiently.
• Build positive relationships with customers and deliver an excellent customer experience throughout the booking journey.
• Identify opportunities to upsell and maximise sales revenue.
• Maintain accurate booking records and customer information using the relevant reservation systems.
• Work closely with the wider team to ensure smooth coordination and delivery of Christmas bookings.
• Support general sales and reservations activities as required.

Skills

Communication skills

Sales conversion

Multitasking

Target-driven

Team player

Independent work

Tools

Booking systems

Microsoft Office

Job description

About the Role

This is an exciting opportunity for someone who enjoys working with customers, generating sales and delivering excellent service during one of the busiest and most important periods of the year. You will play a key role in handling enquiries, converting leads into confirmed bookings and helping maximise revenue across our Christmas offerings.

The position is initially temporary to support the Christmas season, with the possibility of a permanent, full-time opportunity becoming available in 2027, depending on business needs and individual performance.

Key Responsibilities

• Handle incoming sales and reservation enquiries via telephone, email and other communication channels.
• Promote Christmas packages, festive events, seasonal offers and other relevant products or services.
• Convert enquiries into confirmed bookings and proactively follow up on potential customers.
• Provide accurate information on availability, pricing, packages and booking terms.
• Manage reservations, booking amendments, cancellations and customer requests efficiently.
• Build positive relationships with customers and deliver an excellent customer experience throughout the booking journey.
• Identify opportunities to upsell and maximise sales revenue.
• Maintain accurate booking records and customer information using the relevant reservation systems.
• Work closely with the wider team to ensure smooth coordination and delivery of Christmas bookings.
• Support general sales and reservations activities as required.

About You

• Has excellent communication and customer service skills.
• Is confident handling sales enquiries and converting opportunities into bookings.
• Is organised, detail-oriented and able to manage multiple enquiries in a busy environment.
• Has a positive, proactive attitude and enjoys working towards sales targets.
• Can work independently while contributing effectively to a team.
• Is comfortable using email, booking systems and Microsoft Office or similar tools.
• Has previous experience in sales, reservations, hospitality, events or customer service.
• Is flexible and able to work in a fast-paced environment during the busy Christmas period.

What We Offer

• Cycle to Work Scheme
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• We Care - A confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues.
• We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, regular on and off-site social events and celebrations and cycle to work scheme.