Travel Operations Specialist

Inntravel | B Corp™; York and North Yorkshire; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

50% holiday discount at Inntravel and

Extra annual leave for train travel

Career development

Workation up to 6 weeks/year

Volunteer days

Wellbeing resources

Hybrid working

Enhanced family leave

Job summary

Inntravel is seeking a customer-focused administrator to ensure smooth holiday operations. You will coordinate bookings, confirm details with customers and suppliers, and handle inquiries with precision and warmth.

Responsibilities include updating systems, booking transport and attractions, invoicing, and supporting travel disruptions. A hybrid role with 2 mandatory in-office days and potential out‑of hours duties, in a beautiful Whitwell-on-the-Hill setting.

Qualifications

• Strong customer service experience from a contact/call centre, hospitality, travel agency, or reception/front of house environment.
• Experience in an administration focused role.
• Skills with technology systems such as sales/reservations/booking systems.
• Experience of using an online telephony system.
• Proficiency in Microsoft Office: Outlook, Excel, Word & Teams.
• High numerical accuracy and computer literacy.
• Commitment to delivering high levels of customer service.
• Resilience and adaptability in a fast-paced environment.
• Strong telephone and interpersonal skills with customers.
• Clear written communication and attention to detail.
• Foreign language skills are desirable.
• Experience with travel booking systems or a GDS is desirable.

Responsibilities

• Deliver excellent customer service by communicating effectively with customers and suppliers verbally and in writing.
• Confirm accommodation details to customers.
• Book flights, rail and ferries, taxis, attraction tickets, and walking permits.
• Update booking records and accommodation availability in the system.
• Be the first point of contact for customers on holiday with queries.
• Issue invoices to customers.
• Make changes to holidays during disruptions or strikes.
• Attend office training and gain knowledge of destinations.
• Out of hours phone duty on a rota (4–5 times per year).

Skills

Customer service

Administration experience

Booking systems

Online telephony

Microsoft Office

Attention to detail

Communication skills

Flexibility

Languages desirable

Tools

GDS

Travel booking systems

Online telephony system

Job description

Inntravel is seeking a customer-focused administrator to ensure smooth holiday operations. You will coordinate bookings, confirm details with customers and suppliers, and handle inquiries with precision and warmth.

Responsibilities include updating systems, booking transport and attractions, invoicing, and supporting travel disruptions. A hybrid role with 2 mandatory in-office days and potential out‑of hours duties, in a beautiful Whitwell-on-the-Hill setting.