Flexible Store Shift Lead — Team Leader & Service

Tesco Retail; Harlow; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco is seeking a Shift Lead to steer store operations and service. You will lead a team, coordinate across store areas, and be the go-to person for day-to-day queries while maintaining a welcoming, customer-first environment.

Applicants should have prior team leadership experience in retail, strong communication, and a commitment to inclusive, high-quality service. The role supports flexible hours and community-focused store goals.

Qualifications

• Experience in a team lead or management role within a fast-paced retail environment.
• Strong communication and interpersonal skills.
• Ability to motivate and coach colleagues to deliver great service.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Working across all store areas and supporting colleagues daily.
• Coaching colleagues and providing feedback to raise service standards.
• Being a reliable presence in the Manager's absence and adapting to change.

Skills

Team leadership

Retail experience

Customer service

Communication

Job description

Tesco is seeking a Shift Lead to steer store operations and service. You will lead a team, coordinate across store areas, and be the go-to person for day-to-day queries while maintaining a welcoming, customer-first environment.

Applicants should have prior team leadership experience in retail, strong communication, and a commitment to inclusive, high-quality service. The role supports flexible hours and community-focused store goals.