Store Shift Leader: Lead Service & Team Excellence

Tesco; Blackburn; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days + personal day

Staff discount

Wellbeing services

Life cover

Pension with employer contribution

Cycle-to-work

Job summary

Tesco Shift Lead role in a Tesco store is aimed at delivering excellent customer experiences across all store areas. You will lead a team, coordinate daily operations, and act as the go-to person for in-store queries.

The role offers flexible hours, a minimum 16 hours per week, and opportunities to grow within a large retailer. We seek candidates who are over 18, with prior leadership in fast-paced retail, and a passion for great service.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong customer service focus and problem-solving能力.

Responsibilities

• Lead the store team to deliver a great in-store experience.
• Collaborate with colleagues across departments to handle day-to-day queries.
• Coach team members and provide feedback to maintain high service standards.
• Contribute to flexible, balanced decision-making during shifts.
• Help manage store operations in the Manager’s absence.

Skills

Team leadership

Customer service

Communication

Job description

Tesco Shift Lead role in a Tesco store is aimed at delivering excellent customer experiences across all store areas. You will lead a team, coordinate daily operations, and act as the go-to person for in-store queries.

The role offers flexible hours, a minimum 16 hours per week, and opportunities to grow within a large retailer. We seek candidates who are over 18, with prior leadership in fast-paced retail, and a passion for great service.