Flexible Shift Leader - Customer-First Retail Team

Tesco; Wellingborough; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover and pension

Cycle-to-work scheme

Job summary

Tesco is seeking a Shift Lead in the United Kingdom to supervise store operations and lead the team to deliver an outstanding customer experience. You will work across store areas, mentor colleagues, and ensure smooth day-to-day functioning, including stepping in for the Manager when needed.

The role emphasizes strong leadership, clear communication, and a proactive approach to customer service and operational excellence in a fast-paced retail environment.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong role model with a passion for delivering great service and meeting customers' needs.
• Clear communicator with ability to keep the team well informed.
• Natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all areas of the store and act as the go-to person for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager’s absence with balanced, flexible decisions.
• Coach colleagues, provide feedback and model excellent service.
• Seek opportunities to serve customers, communities and the planet better every day.

Skills

Team leadership

Retail experience

Communication skills

Customer service

Job description

Tesco is seeking a Shift Lead in the United Kingdom to supervise store operations and lead the team to deliver an outstanding customer experience. You will work across store areas, mentor colleagues, and ensure smooth day-to-day functioning, including stepping in for the Manager when needed.

The role emphasizes strong leadership, clear communication, and a proactive approach to customer service and operational excellence in a fast-paced retail environment.