Flexible Private Hospital Receptionist - Patient Services

Optegra Eye Health Care; Colchester; On-site; GBP 14,000 - 22,000; Full time

Job summary

Optegra Eye Health Care in Colchester seeks a Bank Receptionist to join our private Colchester Eye Hospital team. The role involves covering the main reception, greeting patients and visitors, and handling queries with professional support.

You will assist with billing and general administration, contributing to a smooth Patient Services operation. Flexibility with a zero-hour contract and shifts, plus strong IT skills in MS Office, are essential.

Qualifications

• Experience in front of house / face-to-face customer service.
• Experience of customer billing / accounts.
• Private healthcare experience desirable.
• Excellent interpersonal skills.
• Well organised, able to prioritise and cope under pressure.
• Excellent administrative skills and attention to detail.
• Effective written and oral communication.
• Ability to act as a resource for colleagues & staff.
• Good IT skills including MS Office (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Provide cover at the main hospital reception.
• Be the first point of contact for patients and visitors (in person and by phone).
• Greet patients and visitors professionally at reception.
• Support the Patient Services Team with patient queries before and after consultations.
• Assist with billing and general administration for the Patient Services team.

Skills

Front of house

Customer service

Billing/accounts

Interpersonal skills

Organised

Attention to detail

Communication

Under pressure

Collaborative

IT literacy

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Optegra Eye Health Care in Colchester seeks a Bank Receptionist to join our private Colchester Eye Hospital team. The role involves covering the main reception, greeting patients and visitors, and handling queries with professional support.

You will assist with billing and general administration, contributing to a smooth Patient Services operation. Flexibility with a zero-hour contract and shifts, plus strong IT skills in MS Office, are essential.