Bank Receptionist

Optegra; Uttoxeter; On-site; GBP 18,000 - 26,000; Part time

Job summary

Optegra Uttoxeter Eye Hospital is seeking an experienced Receptionist to join our supportive Patient Services team on a zero-hour contract with flexible shifts. You will be the first point of contact for patients and visitors, managing inquiries, handling billing, and providing general administration support.

The role offers up to £16 per hour depending on experience and a welcoming, inclusive work environment. Join a dedicated team committed to patient care and service excellence.

Qualifications

• Experience in front-of-house/customer service.
• Experience with billing/accounts is desirable.
• Excellent interpersonal and communication skills.
• Strong organisational ability and attention to detail.
• Proactive and able to prioritise under pressure.
• Proficient IT skills including MS Office suite.

Responsibilities

• Provide cover at the main hospital reception.
• Greet patients and visitors in a professional manner, in person and over the phone.
• Handle patient queries and direct to appropriate teams.
• Assist with billing and general administration tasks for the Patient Services team.

Skills

Front of house

Customer service

Billing and accounts

Interpersonal skills

Organised and prioritise

Administrative skills

Written and verbal communication

IT skills (MS Office)

Tools

Outlook

Excel

Word

PowerPoint

Job description

Optegra has an exciting new opportunity for an experienced Receptionist to join our amazing and supportive team in our prestige private UttoxeterEye Hospital. This is a zero hour contract offering flexible shifts and pay up to £16 hourly rate dependent on experience.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

The Role

You will be part of a multi-disciplined team contributing to the activity of the Patient Services Team. Responsibilities of the role will include: providing cover at the main hospital reception, being the first point of contact for patients and all other hospital visitors both in person and over the telephone, greeting patients and visitors at reception in a professional manner, supporting the Patient Services Team by assisting with patient queries before, and following consultation, billing, general administration support to Patient Services team.

Requirements

• Experience of working in a front of house/face to face customer service role
• Experience of customer billing/accounts
• Private Healthcare experience is desirable
• Excellent interpersonal skills
• Well organised, able to prioritise and cope well with pressure
• Excellent administrative skills and attention to detail
• Effective written and oral communication skills
• Ability to act as a resource for colleagues & staff
• Good IT skills ie good working knowledge of Microsoft Office including: Outlook,
• Excel, Word, PowerPoint

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.