Bank Receptionist

Optegra; Colchester; On-site; GBP 1,378,000 - 2,204,000; Part time

Benefits offered by this job

Flexible shifts

Job summary

Optegra Eye Healthcare in Colchester is seeking an experienced Receptionist to join the Patient Services Team at our private Colchester Eye Hospital. This role covers front-of-house duties, greeting patients, handling calls, and providing friendly, professional support.

The position is a zero-hour contract with flexible shifts and pay up to £16 per hour, depending on experience. Ideal candidates will have strong customer service skills, good IT ability, and a calm, organised approach to busy

Qualifications

• Experience in front-of-house/customer service roles.
• Experience with billing/accounts is desirable.
• Private healthcare experience is a plus.
• Strong interpersonal and communication skills.
• Good organisation and ability to work under pressure.
• Attention to detail and administrative accuracy.
• Excellent written and verbal communication.
• Ability to support colleagues and staff.

Responsibilities

• Cover main hospital reception and be first point of contact for patients and visitors.
• Greet patients and visitors professionally and manage inquiries.
• Assist with patient queries before and after consultations.
• Support Patient Services with billing and general administration.

Skills

Front desk

Customer service

Billing/Accounts

Administration

Communication

IT - MS Office

Tools

MS Office

Job description

Optegra has an exciting new opportunity for an experienced Receptionistto join our amazing and supportive team in our in our prestige private Colchester Eye Hospital. This is a zero hour contract offering flexible shifts and pay up to £16 hourly rate dependent on experience.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

The Role

You will be part of a multi-disciplined team contributing to the activity of the Patient Services Team. Responsibilities of the role will include: providing cover at the main hospital reception, being the first point of contact for patients and all other hospital visitors both in person and over the telephone, greeting patients and visitors at reception in a professional manner, supporting the Patient Services Team by assisting with patient queries before, and following consultation, billing, general administration support to Patient Services team.

Requirements

• Experience of working in a front of house/face to face customer service role
• Experience of customer billing/accounts
• Private Healthcare experience is desirable
• Excellent interpersonal skills
• Well organised, able to prioritise and cope well with pressure
• Excellent administrative skills and attention to detail
• Effective written and oral communication skills
• Ability to act as a resource for colleagues & staff
• Good IT skills ie good working knowledge of Microsoft Office including: Outlook,
• Excel, Word, PowerPoint

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.