Receptionist

Optegra Eye Health Care; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Generous salary reviewed annually

Pension contributions

33 days annual leave

Flexible working and SMART schemes

Funded training and development

Annual STAR awards

Blue Light Card discounts

Private Healthcare

Cycle to work scheme

Job summary

Optegra Eye Healthcare in Central London is seeking an experienced Receptionist to join the Patient Services team on a full-time basis. You will be the first point of contact for patients and visitors, handling inquiries and coordinating with the hospital team.

The role offers funded training and development, a generous annual leave allowance, and private healthcare benefits. A supportive, forward-thinking employer, Optegra values growth and wellbeing.

Qualifications

• Experience in front of house or face-to-face customer service.
• Experience with customer billing and accounts.
• Excellent interpersonal and communication skills.
• Well organised, able to prioritise and cope under pressure.
• Strong administrative and detail-oriented abilities.

Responsibilities

• Provide cover at the main hospital reception as the first point of contact.
• Greet patients and visitors in a professional manner, in person and by phone.
• Support Patient Services with queries, billing, and general admin tasks.
• Coordinate with the multi-disciplinary team to ensure smooth admissions.

Skills

Front of house

Customer service

Billing & accounts

Interpersonal skills

Administrative skills

Communication

Tools

Microsoft Office

Job description

Receptionist

Optegra has an exciting new job opportunity for an experienced Receptionist to join our amazing and supportive team in Central London Eye Hospital, on a fulltime basis. This is a great opportunity to join a forward-thinking business and benefit from our fantastic fully funded training and development programs.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

Benefits

• Generous salary which is reviewed annually. This role pays up to £26,910 dependent on experience
• Generous matched pension contributions
• 33 days annual leave inclusive of bank holidays
• Flexible working and SMART working schemes – because we believe in work life balance
• Funded training and development – because we believe in our people
• Celebrating your anniversaries – because we value loyalty and commitment
• Annual STAR awards
• Blue Light Card (amazing discounts online and on the high street)
• Free laser eye treatment for you and 20% discount for friends and family
• Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
• Enhanced maternity and paternity leave
• Cycle to work scheme and season ticket loan

The Role

You will be part of a multi-disciplined team contributing to the activity of the Patient Services

Team. Responsibilities of the role will include: providing cover at the main hospital

reception, being the first point of contact for patients and all other hospital visitors both in

person and over the telephone, greeting patients and visitors at reception in a professional

manner, supporting the Patient Services Team by assisting with patient queries before, and

following consultation, billing, general administration support to Patient Services team.

Requirements

• Experience of working in a front of house/face to face customer service role
• Experience of customer billing/accounts
• Private Healthcare experience is desirable
• Excellent interpersonal skills
• Well organised, able to prioritise and cope well with pressure
• Excellent administrative skills and attention to detail
• Effective written and oral communication skills
• Ability to act as a resource for colleagues & staff
• Good IT skills ie good working knowledge of Microsoft Office including: Outlook,
• Excel, Word, PowerPoint

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.