Receptionist

Optegra; Manchester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Salary up to £26,910K

Matched pension contributions

33 days annual leave

Flexible working

Funded training and development

Anniversary celebrations

Annual STAR awards

Blue Light Card

Private Healthcare

Maternity/paternity leave

Cycle to work scheme

Job summary

Optegra Eye Healthcare in Manchester is seeking an experienced receptionist to join its patient services team at the private hospital. You will be the first point of contact for patients and visitors, handling queries in person and over the phone with a professional approach.

This role offers funded training and development, a comprehensive benefits package, and a supportive team environment in a leading eye health facility.

Qualifications

• Experience in front of house or customer service role.
• Experience with customer billing/accounts is desirable.
• Private healthcare experience is desirable.
• Excellent interpersonal skills.
• Well organized, able to prioritise and cope under pressure.
• Excellent administrative skills and attention to detail.
• Effective written and oral communication.
• Ability to act as a resource for colleagues and staff.
• Good IT skills with Microsoft Office (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Provide cover at the main hospital reception.
• Be the first point of contact for patients and visitors in person and by phone.
• Greet patients and visitors professionally at reception.
• Support Patient Services with queries before and after consultations.
• Assist with billing and general administration for Patient Services.

Skills

Front of house

Customer service

Interpersonal skills

Administrative skills

Written and spoken communication

Tools

Microsoft Office

Outlook

Excel

Word

PowerPoint

Job description

Optegra has an exciting new opportunity for an experienced Receptionistto join our amazing and supportive team in our prestige private ManchesterEye Hospital.This is a great opportunity to join a forward-thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

Benefits

Here are some of our amazing benefits:

• Generous salary which is reviewed annually. This role pays up to £26,910K dependent on experience
• Generous matched pension contributions
• 33 days annual leave inclusive of bank holidays
• Flexible working and SMART working schemes – because we believe in work life balance
• Funded training and development – because we believe in our people
• Celebrating your anniversaries – because we value loyalty and commitment
• Annual STAR awards
• Blue Light Card (amazing discounts online and on the high street)
• Free laser eye treatment for you and 20% discount for friends and family
• Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
• Enhanced maternity and paternity leave
• Cycle to work scheme and season ticket loan

The Role

You will be part of a multi-disciplined team contributing to the activity of the Patient Services

Team. Responsibilities of the role will include: providing cover at the main hospital

reception, being the first point of contact for patients and all other hospital visitors both in

person and over the telephone, greeting patients and visitors at reception in a professional

manner, supporting the Patient Services Team by assisting with patient queries before, and

following consultation, billing, general administration support to Patient Services team.

Requirements

• Experience of working in a front of house/face to face customer service role
• Experience of customer billing/accounts
• Private Healthcare experience is desirable
• Excellent interpersonal skills
• Well organised, able to prioritise and cope well with pressure
• Excellent administrative skills and attention to detail
• Effective written and oral communication skills
• Ability to act as a resource for colleagues & staff
• Good IT skills ie good working knowledge of Microsoft Office including: Outlook,
• Excel, Word, PowerPoint

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

Closing date: