Bank Receptionist

Optegra Eye Health Care; Colchester; On-site; GBP 14,000 - 22,000; Full time

Job summary

Optegra Eye Health Care in Colchester seeks a Bank Receptionist to join our private Colchester Eye Hospital team. The role involves covering the main reception, greeting patients and visitors, and handling queries with professional support.

You will assist with billing and general administration, contributing to a smooth Patient Services operation. Flexibility with a zero-hour contract and shifts, plus strong IT skills in MS Office, are essential.

Qualifications

• Experience in front of house / face-to-face customer service.
• Experience of customer billing / accounts.
• Private healthcare experience desirable.
• Excellent interpersonal skills.
• Well organised, able to prioritise and cope under pressure.
• Excellent administrative skills and attention to detail.
• Effective written and oral communication.
• Ability to act as a resource for colleagues & staff.
• Good IT skills including MS Office (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Provide cover at the main hospital reception.
• Be the first point of contact for patients and visitors (in person and by phone).
• Greet patients and visitors professionally at reception.
• Support the Patient Services Team with patient queries before and after consultations.
• Assist with billing and general administration for the Patient Services team.

Skills

Front of house

Customer service

Billing/accounts

Interpersonal skills

Organised

Attention to detail

Communication

Under pressure

Collaborative

IT literacy

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Bank Receptionist

Optegra has an exciting new opportunity for an experienced Receptionist to join our amazing and supportive team in our in our prestige private Colchester Eye Hospital. This is a zero hour contract offering flexible shifts and pay up to £16 hourly rate dependent on experience.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

The Role

You will be part of a multi-disciplined team contributing to the activity of the Patient Services Team.

Responsibilities of the role will include: providing cover at the main hospital reception,

being the first point of contact for patients and all other hospital visitors both in person and over the telephone, greeting patients and visitors at reception in a professional manner, supporting the Patient Services Team by assisting with patient queries before, and following consultation, billing, general administration support to Patient Services team.

Requirements

• Experience of working in a front of house/face to face customer service role
• Experience of customer billing/accounts
• Private Healthcare experience is desirable
• Excellent interpersonal skills
• Well organised, able to prioritise and cope well with pressure
• Excellent administrative skills and attention to detail
• Effective written and oral communication skills
• Ability to act as a resource for colleagues & staff
• Good IT skills ie good working knowledge of Microsoft Office including: Outlook,
• Excel, Word, PowerPoint

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.